Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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This Company ROCKS!!
I have had all 3 of my dogs Embraced for a couple years now. When we first looked into pet insurance I was pleasantly surprised by how low the monthly cost was for 3 dogs (Lab mix, Retriever Mix & Great Dane). I wondered how the claims process would work until recently, when our black lab tore the stifles in BOTH her rear legs. She has now had a few claims and every time it has been a very simple process and the refund has been processed, sent and received very promptly. The 2 or 3 times I've called to ask questions about how to file a claim or something I was treated VERY kindly. They were really sweet and cared more about how my dog was feeling and how worried I was than making absolutely certain I dotted every I and crossed every T! HIGHLY RECOMMEND THIS COMPANY!!
Insurer: Embrace
By: Caren
Our dog is alive because of Healthy Paws
We recently got a very unexpected osteosarcoma diagnosis for our very young (5 yrs old) large breed dog. We have been healthy paws customers for the past 4 years. Over the past few years, she has never required more than routine care. I did not imagine how important pet insurance would be until we had this very serious diagnosis. Healthy Paws has covered all of our dog's treatments and diagnostics (x-rays, biopsy, and amputation surgery) at 90%. It has been the easiest process ever (submitting a photo of the receipt through the app and having the reimbursement sent by direct deposit). They have been so helpful, even offering to arrange for an upfront payment if we couldn't afford the very significant surgery payment. Without their support, our dog literally would not be with us. We are so grateful for their help and support during such a difficult time.
Insurer: Healthy Paws
By: MaryJ
Great Service
We didn't have to worry about a thing. Reunion was fast in replying and provide the answers needed quickly for the care providers to do what they do best.
Insurer: Trupanion
By: Jenny
Best Insurance Ever!
I've had my Shih-Tzu, Bella (a rescue), insured since 2013. I had a few claims before this year, and all claims were handled quickly. This year, it was discovered Bella had a lung tumor. Since that diagnosis, there's been surgery, chemo - Cyberknife treatment - and more chemo, as well as dry eye treatment. Let me say, the tumor was not able to be removed. On the Healthy Paws website I read about Cyberknife. I didn't know it existed until reading it on the HP website! Bella was a candidate! That treatment alone was $13,200! I would not have known this treatment option was available, but for it being on the Healthy Paws website! Since April of this year, my reimbursements have totaled over $18,000. Each claim is paid promptly. The claim submission process couldn't be simpler. When I've had to call HP with a question, the staff couldn't be more helpful. They even wish Bella luck when sending emails!! Healthy Paws has not only paid every claim - and claims will still be coming in - but they saved Bella's life with publicizing the Cyberknife treatment, and covering it!! Healthy Paws is absolutely the best pet insurance company. All told, I've received almost $21,000 - yes, 21 thousand - in reimbursements! The Cyberknife was a success, and Bella has a new lease on life!
Insurer: Healthy Paws
By: Helen
I'm new to Trupanion but they were patient and answered my every question
I'm new to Trupanion but they were patient and answered every question. I spoke to a live customer service rep who was very knowledgeable. They are also available by phone 24 hours a day, seven days a week.
Insurer: Trupanion
By: Tasha
Cancer claim
Ive taken my dog several times to the ASC center in Yonkers. Nationwide takes a little longer than I'm comfortable with to expedite the claim. Its not heartwrenching but its a little anxiety ridden.
Insurer: Nationwide
By: Victor
Everything should be this easy!
Insurance for humans should be this easy to deal with. I had to cal. Agent answered quickly and was helpful. I was able to upload documents and track their progress. What a great insurance company.
Insurer: Nationwide
By: Vernita
I love your service
I look forward to renewing my dog’s policy. Nationwide’s service is fantastic. Thank you
Insurer: Nationwide
By: Jennifer
Overall very happy but claim response has been slow
Overall we are very happy that we got pet insurance. Claim resolution has been fair. Submitting a claim is super easy with the app and they pay with direct deposit. When I first signed up they resolved claims within a week or two and now it seems to stretch in to four weeks which means that it takes longer to get repaid. Hoping that they speed things up. We absolutely do recommend Nationwide Pet Insurance to friends and would get it again.
Insurer: Nationwide
By: Patrick
Electronic Payment Problems
Very good service. Request for additional Vet information to complete my claim was totally understandable but found the electronic payment confirmations a pain. Both Nationwide & my bank need confirmations to pay. Why do I need to confirm I want payment. My payments expired after I followed procedures but not correctly I guess. Chase advised I needed to start over with Nationwide. Thankfully I was told they would cut a paper check. I will be opting out of electronic payments but the quick recovery from Nationwde was excellent.
Insurer: Nationwide
By: Ron