Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great response
I like the way you stay in touch and let us know when our vet has filed our claim. Also like that you make fairly prompt payment with no questions asked.
Insurer: Nationwide
By: Letticia
Nationwide is easy and quick
Thanks to Nationwide Pet insurance, I don't have to worry about money when making medical decisions for our dog. It is easy to submit a claim and, in my experience, they process the claims in under a month. It has come in handy multiple times for our family.
Insurer: Nationwide
By: Brandon
Great service
Very impressed with the service. It’s great you can manage the whole claim process on the app.
Insurer: ASPCA
By: Richard
Best Experience EVER!!
Nationwide pet insurance is unreal! They respond fast with accurate information and their reimbursement process works perfectly and super fast. And I love the VitusVet App to manage all my fur baby needs!
Insurer: Nationwide
By: Zelma
Vet insurance
I have not had any issues with nationwide pet insurance. I’m glad we got it to be honest. If I had to say one thing that could be improved on is the processing time on a claim. Average time has been 2 to 3 weeks. But overall truly no complaints very good pet insurance.
Insurer: Nationwide
By: Veronica
Untimely, unresponsive, partial coverage
The amount of time that it took to review my cats chart and make a payment was completely in adequate, when I called to ask for an explanation I was given short rude answers, and in the end the coverage was only partial, I was never told there were caps on everything.
Insurer: Nationwide
By: Julie
There is no better value or customer experience than Trupanion
My dog Buckaroo was born missing a front limb, her back limbs have patella luxation. When it was time for surgery on one of back limbs Trupanion was AMAZING. The approved and paid the claim within days of submission. Buckaroo also ingested some acorns, that required a trip to the emergency room, some test and medication, once again Trupanion approved and paid the claim that same week. I knew I was adopting a special needs pet, and feared that even though I had her insured, I would end up with some costly medical bills for her, choosing Trupanion has been one of the best decisions I made to keep my girl happy and healthy.
Insurer: Trupanion
By: Carla
they are officially bad
This company will probably not be the one that you are looking for. I have had the insurance for my dog since 2016. They have raised the rate three times and changed the policy detail regarding deductible and refused my claim ( hematoma and prescription for the yeast was not associated, but they keep saying that it is relevant). I have felt okay even if they have done those, but today I am very disappointed and regretful that I have spent 1,500 dollars for the past two years. I have recently moved out of the States. Trupanion insurance has no coverage in this country. I have left a message in order to cancel on the day that I have arrived, but nothing happened and I was charged my monthly bill. I've waited for a week, but nothing changes. So, I have made an international call to cancel and ask for the full refund because I have left a message. However, they kept asking me to provide the evidence for the full refund. Since my policy resets every third of the month, the prorated refund may be $53 and the full refund is $69. Seriously? The call costs me $15 for 15min. Why should I prepare for the evidence for the message? If the company do not have any tool to sort out the message that customers may leave via the website, it is useless and meaningless. you guys are wasting my time and money.
Insurer: Trupanion
By: joe
Stay away from ASPCA
Stay away from ASPCA insurance. If your pet receives a medical diagnosis, ASPCA will use any means available to them to deny your claim. They use lawyerspeak to declare your pet’s condition is pre-existing. Even after years of coverage with zero claims. Unless you’ve hired a lawyer to interpret their policy, and make exacting choices which are not otherwise clear, your coverage will be denied. When I must hire an attorney to keep my insurance from bamboozling me, what’s the point of having insurance? Read the reviews online about these cruel “policy” perverts. Then run the other direction. ASPCA love cruel policy and the cash it brings.
Insurer: ASPCA
By: Mfiz
Customer service was so nice
My husband just died & the bank cancelled my Mastercard number before I had time to close off my accounts. When called Customer Service was so nice & asked me if I needed more time. That was better then the BMO bank that gave me no warning!! But still feel I am paying too much for the insurance.
Insurer: Trupanion
By: Sharon