Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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You are efficient and quick.
You are efficient and quick. You seem fair about the claims you cover. I feel like this insurance has been a godsend to our family.
Insurer: Trupanion
By: Deborah
Always a pleasure
It is always a pleasure dealing with Trupanion staff. Always a positive .
Insurer: Trupanion Canada
By: Dave
Polite and professional
Nikki was polite, courteous and professional ...she also demonstrated empathy for the issue that I am dealing with. She seemed to be very knowledgeable and knew what needed to be done. Thank-you Nikki!
Insurer: Trupanion Canada
By: Cathy
Excellent
We have never had pet insurance before but when we got Roxy as a puppy we decided that we would try it out. What a fortunate decision on our part as before Roxy reached the age of 1 she was having some front end lameness. Trupanion has been excellent through our journey which involved surgery. The service we have received has been outstanding and made us believers in pet insurance. Kim & Robyn
Insurer: Trupanion Canada
By: Kim
Friendly staff
Trupanion's agents are always friendly, helpful, and courteous.
Insurer: Trupanion
By: Deborah
Warm and friendly
Camille was warm and friendly. She was empathetic and truest cared.
Insurer: Trupanion
By: Joy
Good customer care
Each time I've had reason to call Trupanion I've been pleased with both the customer service and the pleasant responses to each question or situation that needed to be resolved....Thank you Trupanion
Insurer: Trupanion
By: Robin
Highly professional
Have been very happy with Trupanion, the employees I have spoken with over the phone for the last seven years have always been highly professional as well as kind and compassionate. My dog passed away last night and Chantel was kind and sensitive on the phone. My claims experience has been good with my dog as well as a second dog and a cat. Claims are processed and paid fairly quickly, sometimes super fast...I have had some paid same day I submitted them. Even if your claim gets denied, there is an appeal process and your denial can be overturned if you have the documentation and get the correct info from your veterinarians to the underwriters. Some companies will go out of their way to deny claims and make you fight to use the coverage you paid for. Trupanion does not operate that way, they truly care about their policyholders and our pets. Of course it is a business, but I honestly do not think they are ever happy about denying coverage to anyone.
Insurer: Trupanion
By: Rebecca