Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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You are very quick and efficient.
You are very quick and efficient. Your coverage is simple and easy to understand and very fair for the cost
Insurer: Trupanion Canada
By: HALINA
Prompt and easy!
Prompt and easy!
Insurer: Trupanion Canada
By: Christie
very prompt processing and a thorough explanation
very prompt processing and a thorough explanation
Insurer: Trupanion
By: Carl
Speedy
I always appreciate when your employees express sorrow in hearing something is wrong with our dog. Makes the exchange feel personal. Also appreciate Mckinna's speed in getting the claim form emailed to me.
Insurer: Trupanion
By: Kerry
Very friendly
Very friendly and eager to help
Insurer: Trupanion
By: Marilyn
Claims have always been paid timely
Claims have always been paid timely and the staff is always friendly and responsive. Trupanion has been a lifesaver with Charlies asthma!
Insurer: Trupanion
By: Victoria
You are so quick to take care of my Henry!
You are so quick to take care of my Henry! I know friends that have a different pet insurance that doesnt come close to what Trupanion does for me and Henry! Thanks for always being so quick to take care of us.
Insurer: Trupanion
By: maureena
Quick,
Quick, easy, always know the claim status, if any questions, quickly answered by very nice reps. Ive already made recommendations!
Insurer: Trupanion
By: June
I had no trouble with my claim
I had no trouble with my claim whatsoever and when I did phone you were very courteous. Am very happy. Danny (my dog) is doing great now. Thanks for everything.
Insurer: Trupanion Canada
By: Barbi
Our cat Tux,
Our cat Tux, who is an SPCA adoptee, was diagnosed with a urethral blockage last summer. He underwent a fairly major surgery, an expense that would have been a challenge for our household had we not had insurance. Trupanion was extremely helpful, and we are grateful that Tux is with us today!
Insurer: Trupanion Canada
By: Sheila