Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Always a pleasure
It is always easy and a pleasure to interact with your representatives. Everyone is always so pleasant and extremely helpful.
Insurer: Trupanion
By: Pam
Very nice
Very nice and knowledgeable
Insurer: Trupanion
By: Karen
Great
You guys are great. Keep up the amazing help you provide. They only problem I had was about nut claim. They needed additional information but I was not contacted and my vet said they received a call from you but it was not specified that additional information was needed. I had to call and figure out and then communicate that to my vet.
Insurer: Trupanion
By: Khiry
always friendly,
always friendly, claims are processed quickly without any difficulty :)
Insurer: Trupanion Canada
By: Roberta
Great service,
Great service, very timely response and quick turnaround on claims and their payment.Thank you!
Insurer: Trupanion Canada
By: Lucy
Easy to deal with
It's amazing to have an insurance company that makes it so easy to deal with in our worst times when our babies need Medical care.
Insurer: Trupanion Canada
By: Melissa
Above and beyond
Karly went above and beyond regarding my question and called me back to tell me the problem has been resolved I didn't expect the phone call back Was much appreciated
Insurer: Trupanion Canada
By: Marc
Lovely staff
Everyone I've talked to on the phone has been lovely.
Insurer: Trupanion
By: Tabitha