Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Always there for us
Not only are all my reimbursement requests fulfilled in a timely manner, but I have felt very comfortable emailing with any questions or concerns, and can rely on a quick and clear response. I have also had a couple of emergency situations in which I called PetFone before going to the clinic - it's always so helpful to know when a situation requires emergency care or not, and know that what they recommend is always with my dog's best interest in mind. Thank you for my peace of mind!
Insurer: Pets Plus Us
By: BostonMom
Glad to have pet insurance with you
I am glad to have pet insurance with u . The people who I have dealt with r friendly and very helpful. I never have to worry if I have questions they r resolved in a quick and timely matter . Thank u
Insurer: AKC
By: susan
Very pleased
Originally I was leery about pet insurance, but after being “burned” from not having it with my last furry family member, I thought I would give it a try. I have to admit I’m a happy Embrace customer and I have had no problem with any of my claims to date. Embrace does what they say they will do. I give all my friends and family the same advice, INSURE YOUR PET ASAP!
Insurer: Embrace
By: ri
Excellent service... always there to answer any questions.
It was my first time getting pet insurance, and at some point I didn't have the correct information for the file. This company went above and beyond to complete the file. Any time I had a claim, it was refunded within a few days. Their customer service representatives are amazing!
Insurer: Pets Plus Us
By: Lorie
Highly satisfied customer
Our golden doodle is now 2 .5 years old. She has had Pets Best since the day we got her, which is approx. 3 months of age. Never being a dog owner combined with her being a mixed breed made me a bit concerned about potential health issues - I just did not know what to expect. Our dog has had numerous health issues resulting in not only a torturous experience for our dog, but also became a financial burden. Getting pets best was probably the best (no pun intended) choice we made. The customer service is exceptional - any person you speak to is just so willing to help. They are all well versed and knowledgeable. Most important part - they follow thru with what they say. Over this past year, I have referred many friends and family to Pets Best. They are truly the BEST!!
Insurer: Pets Best
By: Jennie
Very sweet
Alyssa was very sweet and helpful. I felt as if she really cared about my fur baby.
Insurer: Trupanion
By: Cindy
Very professional
As always, immediate, very professional, and friendly service!
Insurer: Trupanion
By: Cynthia
Questions answered
Carmen answered everyone professional like she's known u personally Loved it thank you Carmen. All my question were answered.
Insurer: Trupanion
By: Eleanor