Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Easy Filing Claims
Trupanion’s online claim filing tool makes things easy. Covered expenses are handled with no problems. Those on the phones are also pleasant and help check claim statuses as well as help with logging into the member portal
Insurer: Trupanion
By: Donald
Amazing and easy experience
My dog was hit by a car and although she somehow walked away (ran away really) from the incident we decided to bring her to the vet to get checked out. Our pup seemed fine but the vet wanted to run multiple tests to make sure she wasn’t suffering from internal injuries. I was hesitant due to the potential costs of the procedures until I spoke with Trupanion who was very understanding and explained my coverage to me. They answered every question I had and reassured me they were there to help -(and actually was). Thankfully we got the tests done because our pup had a bruised liver and a collapsed lung, and required her to stay in the hospital overnight. Since then I have spoken with 3+ members from the Trupanion team and I always get off the phone in a better mood than I was before (which rarely if ever happens when calling my own health insurance company). I was especially relieved when I found out the deductible I pay now will most likely apply to any future problems with her liver and lung AND my monthly payments will not go up because I submitted a claim. (I’ll make sure to edit this review if it does**)
Insurer: Trupanion
By: Katherine
Worth every cent!
Trupanion is the perfect example of what human healthcare should be. Extremely courteous staff. Always helpful. And worth every cent of the premium. Thank you!
Insurer: Trupanion
By: Monica
Trupanion gives me such peace of mind I wouldn’t be without it.
Caring compassionate and timely payment.
Insurer: Trupanion
By: Pamela
I am glad that I have nationwide insurance
Always have found nationwide to be fair and just and a good asset to my pets’ health. Easy to submit and timely reimbursements. Generally receive email that claim was received after 2-4 days from online submission through VitusVet then another 2-3 weeks to receive the reimbursement (or denial)
Insurer: Nationwide
By: Denise
Very efficient
I have had insurance for 2 years now. Their coverage is amazing. I’ve never had a payment issue, a denial or bad service. My dog had surgery a few months back and all payments went through quickly and without question. I’m very thankful to have this insurance for Stella!
Insurer: Nationwide
By: Mandi
Nationwide Pet Insurance is AWESOME! I've recommended to everyone I know
Shiro and I love, love, LOVE Nationwide Pet Insurance. They have always been there for Shiro when he got sick, hurt, or just needed his annual check-ups. They are clear and concise and I have personally never had a problem with any of my claims. The reason I got Nationwide for Shiro was after I witnessed my friend's 8 week old puppy getting hit by a car. Having Peyton insured with Nationwide made a stressful situation a little more comforting. Nationwide was incredible throughout my friend's ordeal with her pup. Peyton fortunately recovered and the hefty vet bills were covered in their entirety. Having Nationwide pet insurance provides me with peace of mind. Especially, since you never know when something might happen.
Insurer: Nationwide
By: Andrea
Great insurance
Great insurance, pretty fast process for claims. Very easy and very convenient process. Overall great
Insurer: Nationwide
By: Tenzin
Great coverage, easy service
I have been very pleased with my Nationwide coverage for my dog Reese. The coverage has been great and it has benefited us a great deal with our vet bills this year. The process of filing a claim is super easy. The only thing is it seems to take a really long time (about 30 days) for reimbursement. With large vet bills it’s hard to wait an entire month for reimbursement!
Insurer: Nationwide
By: Lynne
My claim was totally "user friendly" to submit and was promptly settled to my complete satisfaction.
The way Embrace handled our claim was amazing. The online form already contained necessary information which made it so easy to complete and submit. I received an email almost immediately saying the claim had been received. It was reviewed and settled within 3 days.
Insurer: Embrace
By: Fred