Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very sweet
Alyssa was very sweet and helpful. I felt as if she really cared about my fur baby.
Insurer: Trupanion
By: Cindy
Very professional
As always, immediate, very professional, and friendly service!
Insurer: Trupanion
By: Cynthia
Questions answered
Carmen answered everyone professional like she's known u personally Loved it thank you Carmen. All my question were answered.
Insurer: Trupanion
By: Eleanor
Supportive
Chantel was very supportive and kind in a stressful situation
Insurer: Trupanion
By: Karen
Exceptional
Everyone on your staff has been exceptional
Insurer: Trupanion
By: Jackie
Extremely happy
I am extremely happy with the service I've received from Trupanion & All of your customer service employees! I can't say enough good things about your organization and posted about it on my Facebook page ❤ Keep up the good work!
Insurer: Trupanion
By: Ronda
Grateful
I am so grateful that my vet told me about Trupanion. This insurance has been a lifesaver for our dog who has multiple health issues. The company has been wonderful about making sure that she gets the treatment that she needs. I can't recommend Trupanion highly enough!
Insurer: Trupanion
By: Sharon
Very impressed
I've been a member for a year or so and I am very impressed with your exceptional customer service. I don't miss the opportunity of my vet visits to refer patients to Trupanion. Thank you for caring enough to work with me and my four legged “son”
Insurer: Trupanion
By: Martha