Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick easy process.
Very smooth process!
Insurer: Nationwide
By: Dustin
Great Company
What a great company who stands behind their claims. I love their customer service where the people are feiendly, helpful, and knowledgeable. My dog means everything to me and I feel so happy to know Trupanion cares as well.
Insurer: Trupanion
By: Nancy
Good luck getting them to cover anything
Customer service is unhelpful... they will find any way possible to not cover a claim... they denied my claim without doing their due diligence in requesting medical records... ... but they never miss a deadline to debit your account for premiums. Worst. Pet. Insurance. Company. Ever.
Insurer: Pets Best
By: Kyle
Answered most of my questions.
The questions that he could not answer were followed up via email. Not only did he answer questions but was very personable. In todays world people can be abrupt when answering questions. He made me feel like we could be friends and he would be the one I would call to help me out again.. Thanks for the good service.
Insurer: Trupanion
By: Ronilee
Very good customer service.
Very good customer service. Thank you for everything. We will miss our dear Chloe so much.
Insurer: Pets Best
By: Jessica
Fast reimbursement.
Our situation was unexpected so I filed after the fact. I was told to expect 8 weeks for processing and payment and the check was in my mailbox in 2 weeks!
Insurer: Pets Best
By: Stephanie
Pets Best is the very Best!
Pets Best is the very Best! Received the claim , process the claim quickly and effectively. Received payment in a very timely manner We love Pets Best Service and rate it # 1
Insurer: Pets Best
By: Linda
Easy to use claims submission online.
Cassie had an eye infection and the vet office told me what papers I would need to file with you. I did so and your site was easy to use. Very pleased with you.
Insurer: Pets Best
By: Susan