Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great Insurance Coverage by a Caring Team.
ASPCA provides a good coverage at a reasonable monthly rate. Additionally their staff is very helpful, courteous, caring about the well being of my pet and responsive.
Insurer: ASPCA
By: Alex
Embrace is the best - so easy to work with, always quick responses and super fast claim reimbursements. Thank you!
I've had Embrace for Buddy's entire life (9+ years) and have been extremely satisfied with the coverage and their service. I would recommend to anyone getting a dog - especially a special breed like Buddy, Frenchie. They have been amazing to work with - claims are processed and reimbursed quickly with great communication. Thank you Embrace!
Insurer: Embrace
By: Angelina
Best decision I’ve made
My Yorkiepoo has been to the vet a lot! Swallowed a lego, baby teeth wouldn’t fall out, excessive vomiting...all covered! Then, he developed a luxating patella after a fall and the procedure was $1500. I was told he could “live” with it or have surgery. I wanted my playful dog back so opted for the surgery, not knowing how much or if procedure was covered. Imagine my shock when I was notified my claim was complete and I was getting 90% covered! It is very easy to submit a claim through the app and the processing time has never been more than a month. It has paid for itself and I will definitely keep renewing!
Insurer: ASPCA
By: N
Easy claim process and friendly service
Our puppy had a bladder stone within a week of us getting him. Luckily we had signed up for Trupanion! They were very friendly, it was easy to submit the claim and it was processed quickly!
Insurer: Trupanion
By: Samantha
Caring
Quick response time on claims. Insurance representatives always call to check in on your family pet. Helpful and polite.
Insurer: ASPCA
By: Giovanna
Great
I have been with this insurance company for many years. I had 2 toy poodles that passed away a few years ago, now I have a toy yorkie. I have to say, I have never had a problem with this insurance company. I am very happy and have recommended them to my friends.
Insurer: ASPCA
By: Michele
Do whatever it takes
Dina was amazing and extremely willing to do whatever she could to help resolve our issues.
Insurer: AKC
By: Destiny
Excellent service
Excellent service without filling out paper forms.
Insurer: Trupanion
By: Marie