Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I am very pleased with the professionalism and rapid response of this company.
I am impressed with the way Healthy Paws Insurance works immediately to process your claim. My dog was bitten by a copperhead and had some expensive treatment (that he's totally worth!). The insurance was almost the first two years worth of premiums. The thing is, you hope and pray you don't have any reason to make a claim. But if and when you do, it's nice to deal with a company that is intent on good customer service.
Insurer: Healthy Paws
By: Brenda
Best insurance ever!
This was the most painless claim I have ever filed with an insurance company. Everyone I have dealt with at Embrace has been friendly, knowledgeable and eager to help. Will you insure my car?
Insurer: Embrace
By: Deborah
Embrace, ⭐️⭐️⭐️⭐️⭐️!
The illness and passing of our fur baby was a painful and difficult time for our family. Having Embrace reduced the stress and let us focus our time with spending our last moments with him! Embrace’s team was professional but above all compassionate! With sincere gratitude to the Embrace team family!
Insurer: Embrace
By: Elaine
Comprehensive insurance at a great rate
Easy to apply and great communication and rates. Friendly and prompt customer service. Fortunately, no need to file a claim, but nice to know pet is covered and I expect no issues.
Insurer: Figo
By: Stu
Beyond Impressed
I can't begin to say how astounded I am of FIGO. I sell insurance for a living and can say without a hint of reluctance, that FIGO has been nothing short of amazing. Never a question, never a denial based on a bogus reason. They have paid each claim with such a quickness that I am left wondering how any other company is in business with competition like this. FIGO, you have more than earned my business up to now and in the future, as well as all of the people I refer to you.
Insurer: Figo
By: joshua
Excellent customer service, fast approval.
Trupanion has great customer service and approves my claims very quickly. I have no complaints.
Insurer: Trupanion
By:
Broken Leg
Never used ASPCA and was happy to work with someone that explain the process. Didn't have to wait that long for a refund check. Great Job!!
Insurer: ASPCA
By: JULIUS
Top-notch, no-gimmicks pet insurance
We insured our puppy 3-1/2 years ago and I have never made a better investment than buying a pet insurance policy from Healthy Paws. Unbeknownst to us, our big happy mutt was harboring hip dysplasia. Healthy Paws was right there with us through his diagnosis and treatment, which fortunately involved pain relief and weight loss rather than surgery. Not only were we able to get the best possible care for him to address this problem, Healthy Paws stood by us through the "ate the wrong thing" episodes and all the other little things that go wrong. Their technology is great, claims are paid quickly, and THEY CARE. There's a good reason they are the top-rated pet insurer. I often overhear pet owners at the vet's agonizing over the financial aspect of the decisions they must make and I silently thank God that I have our pet insurance policy from Healthy Paws, so we can make our decisions with only our pet's best interests in mind.
Insurer: Healthy Paws
By: Libby