Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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I am very happy with Trupanion.
I am very happy with Trupanion. You are very quick responding to any inquiry and reimbursements. I referred you to few people and they are also very happy with you. I hope this level of service continue through out our interactions in the future. Thank you
Insurer: Trupanion Canada
By: Farah
Quick to answer.
Quick to answer. That’s awesome!
Insurer: Trupanion Canada
By: Tanya
I've even recommended Trupanion to strangers not just friends and family
I've even recommended Trupanion to strangers, not just friends and family
Insurer: Trupanion Canada
By: David
I have recommended Trupanion to several friends.
I have recommended Trupanion to several friends.
Insurer: Trupanion Canada
By: Patricia
Alice was marvelous.
Alice was marvelous. She was friendly and helpful.
Insurer: Trupanion Canada
By: Michelle
Your service level and ease of claim submission has been amazing!
Your service level and ease of claim submission has been amazing! Customer service and a customer journey as pleasant and easy as what you provide is hard to come by. Thank you!!
Insurer: Trupanion Canada
By: Beatriz
Its nice to speak with an agent quickly and have clear communication.
Its nice to speak with an agent quickly and have clear communication. Kathleen was very nice !
Insurer: Trupanion Canada
By: Haley
McKenna was also helpful
McKenna was also helpful when I asked her about Bailey's behaviour when we take her to the groomer....appreciated her talking the time to talk with me.
Insurer: Trupanion Canada
By: George
Always helpful and very prompt with refunds.
Always helpful and very prompt with refunds.
Insurer: Trupanion Canada
By: Marnie