Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Thorough and expedient service
I have had Embrace Insurance for my pets for several years and have been more than happy with the experience.
Insurer: Embrace
By: Lois
Fast and Easy
Filed our claim, it was incredibly easy! The customer service is awesome, and we had our money back within days! 10/10 would recommend
Insurer: Pets Best
By: Matthew
Embrace has made my experience with my new dog more enjoyable and less stressful!
Getting a dog can be one of the most joyful experiences in life, but sometimes the expense can cause some worry and stress. I decided that with my new goldendoodle, I would enroll her in an insurance program so that I can take the best possible care of her without having surprise expenses wreck my budget and cause me stress. When I researched, most companies did not offer anything in the line of preventive care. That's when I discovered Embrace! They have a healthy rewards program. It's like putting money aside for preventive care. Only I am not disciplined enough to do that, so the extra I pay each month for the healthy rewards comes right back to me when I get her shots, checkups, grooming, etc. It really works for me! Also, Embrace is very timely in getting my money back into my bank account. It's totally worth it!
Insurer: Embrace
By: Denise
Exceptionally compassionate service and hassle-free reimbursement
I have a cancer-only policy for my greyhounds. Two of them were diagnosed with osteosarcoma (bone cancer) within a 2 month period. Pets Best was exceptionally helpful, kind, compassionate and efficient. They helped me through a process that I imagined would be difficult - it was actually very straightforward to submit my claim.. I was grieving the loss of my two boys and they made the process of reimbursement very hassle-free. I also felt that they were extremely considerate and caring. They genuinely wanted to help me . Very impressed and pleased, and I've added coverage for our 2 new greyhounds.
Insurer: Pets Best
By: LISA
A blessing
I haven't purchased pet insurance in the past (Luckily never had the need). With my new puppy last year, I decided to purchase insurance after hearing horror stories from friends and coworkers about their vet bills. Unfortunately, my puppy suffered a couple illnesses and eventually an injury in his first year. Fortunately, ASPCA Insurance was right there with us through it all. I HIGHLY recommend getting pet insurance.
Insurer: ASPCA
By: Brian
Truly the best pet insurance company I've ever dealt with.
Our dog Riley had to undergo tests for a possible neurological disorder. Throughout the entire ordeal the folks at Pets Best were caring, understanding, and truly professional. Claims were paid within a matter of days. But what amazed me the most was how these folks really cared about what we were going thru. I'll always recommend this company to any pet owner. What a fantastic staff of caring professionals.
Insurer: Pets Best
By: Ernie
I am very happy with Trupanion.
I am very happy with Trupanion. You are very quick responding to any inquiry and reimbursements. I referred you to few people and they are also very happy with you. I hope this level of service continue through out our interactions in the future. Thank you
Insurer: Trupanion Canada
By: Farah
Quick to answer.
Quick to answer. That’s awesome!
Insurer: Trupanion Canada
By: Tanya
I've even recommended Trupanion to strangers not just friends and family
I've even recommended Trupanion to strangers, not just friends and family
Insurer: Trupanion Canada
By: David
I have recommended Trupanion to several friends.
I have recommended Trupanion to several friends.
Insurer: Trupanion Canada
By: Patricia