Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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insurance claim
Very easy to work with. Reimbursable is very fast. Great communication.
Insurer: Trupanion
By: Walter
Olivia made the process very easy and straightforward and was oriented toward problem solving.
Olivia made the process very easy and straightforward and was oriented toward problem solving. Very reassuring when you are about to make a decision about your pet's care.
Insurer: Trupanion
By: Tatjana
You were there for him through an emergency surgery
Although we have lost our beloved dog Cody you were there for him through an emergency surgery that gave us two more years with him. When we are ready for a new family member Trupanion will be our choice. Thank you
Insurer: Trupanion
By: Laura
We had an emergency
We had an emergency with Annabelle, and Oliver vet in Oliver bc we’re claiming they charge an administration fee to process claims, which Trupanion cleared up our questions. Thank you
Insurer: Trupanion Canada
By: Cheryl
Have been amazing help with our recent emergency for our youngest pup!
Have been amazing help with our recent emergency for our youngest pup! Truly helped our family
Insurer: Trupanion Canada
By: Jasmine
Getting pet insurance through Healthy Paws was the best thing we could have done for our dog.
I am writing this review to say how happy we are that we have Healthy Paws pet insurance! You never know (or even think) you are going to need it until something does happen and you are faced with a decision on whether or not you can afford to give your pet the medical attention it needs. Our sweet dog Marley at 2 years old tore her CCL on her right leg. We were heartbroken! Not only that but we never thought that something like this would happen to a young and healthy dog! We immediately called Healthy Paws customer service to confirm we were covered should we decide to get Marley TPLO surgery and after Healthy Paws reviewed our file they assured us that it was. It made our decision to give Marley the medical treatment she needed very easy. After Marley's surgery we submitted the claim via their app (by taking a picture of the bill), it was approved in about 2 weeks (we were told the initial claim takes longer than subsequent claims because they need to review the file) and then we were issued a refund (less our deductible $250 and in the policy percentage amount we purchased which was 90%). They do not cover vet visits but we knew that going in. We also received an email from Tim at Healthy Paws Client Services to see how Marley was doing after her surgery. Around the time Marley was completely done recovering from surgery on her right leg we noticed that she was limping on the left leg. We were warned by the vet that there could be a chance she can tear her CCL in the other leg and that is exactly what she did. Again we called Healthy Paws to confirm we were covered. Honestly we were in shock that we would be going through this again but could rest assure that with the insurance we could give Marley the surgery she needed. If we did not have Healthy Paws Insurance Marley's quality of life would be very different. I can't stress enough how easy it was dealing with Healthy Paws during a time when we needed to focus on Marley's recovery. We have shared Marley's story with many of our friends and family and highly recommend getting pet insurance through Healthy Paws. We will continue to recommend Healthy Paws as a must have for a pet owner, it was the best thing we could have done for Marley.
Insurer: Healthy Paws
By: A
Is excellent
For me is a pleasure talking about the insurance for my pet Sydney Lee. This insurance ASPCA is excellent. Claims are paid quickly. It is economic relief. They also have an excellent support team at the customer. Great customer service.
Insurer: ASPCA
By: Brunilda
Getting Healthy Paws pet insurance was the best thing could have done for our dog.
I am writing this review to say how happy we are that we have Healthy Paws pet insurance! You never know (or even think) you are going to need it until something does happen and you are faced with a decision on whether or not you can afford to give your pet the medical attention it needs. Our sweet dog Marley at 2 years old tore her CCL on her right leg. We were heartbroken! Not only that but we never thought that something like this would happen to a young and healthy dog! We immediately called Healthy Paws customer service to confirm we were covered should we decide to get Marley TPLO surgery and after Healthy Paws reviewed our file they assured us that it was. It made our decision to give Marley the medical treatment she needed very easy. After Marley's surgery we submitted the claim via their app (by taking a picture of the bill), it was approved in about 2 weeks (we were told the initial claim takes longer than subsequent claims because they need to review the file) and then we were issued a refund (less our deductible $250 and in the policy percentage amount we purchased which was 90%). They do not cover vet visits but we knew that going in. We also received an email from Tim at Healthy Paws Client Services to see how Marley was doing after her surgery. Around the time Marley was completely done recovering from surgery on her right leg we noticed that she was limping on the left leg. We were warned by the vet that there could be a chance she can tear her CCL in the other leg and that is exactly what she did. Again we called Healthy Paws to confirm we were covered. Honestly we were in shock that we would be going through this again but could rest assure that with the insurance we could give Marley the surgery she needed. If we did not have Healthy Paws Insurance Marley's quality of life would be very different. I can't stress enough how easy it was dealing with Healthy Paws during a time when we needed to focus on Marley's recovery. We have shared Marley's story with many of our friends and family and highly recommend getting pet insurance through Healthy Paws. We will continue to recommend Healthy Paws as a must have for a pet owner, it was the best thing we could have done for Marley.
Insurer: Healthy Paws
By: Amy
Buddy Insurance
My buddy is grateful to have insurance, without question. We love the ease of filing a claim, and the relatively quick settlement of our claims. We have had Embrace for 3 years now. We cannot imagine not having this for our dog.
Insurer: Embrace
By: Encarnacion
Thank You For Honoring My Sadie
I have dealt with Embrace for many years. One of my German Shepherd dogs, age 7, within the past year was diagnosed with degenerative myelopathy. It is a deadly disease. Sadie was on several medicines and treatments to try to prolong her life. Sadly, last week, I had to put her down. Embrace Pet Insurance has always been there for me and quickly respond when I submit a claim (and I submitted many claims). They lit a candle in Sadie's memory through the website Irememberyou.com I am so touched by their compassion and friendliness. If you want a first rate insurance company for your pet, Embrace is the one. The only one...
Insurer: Embrace
By: Jean