Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Quick response and payment.
Quick response and payment. anytime I had to call staff was informative and friendly. thank you
Insurer: Trupanion
By: Marianne
Efficient & honour what they say they will do
Efficient & honour what they say they will do
Insurer: Trupanion Canada
By: Shelley
They make the claims process easy and quick!
They make the claims process easy and quick! Im very pleased! Ive been with Trupanion for 8 years and just signed up a second new pet. I would recommend Trupanion to anyone.
Insurer: Trupanion Canada
By: Lesley
Chantrel was very helpful as are all your representatives.
Chantrel was very helpful, as are all your representatives.
Insurer: Trupanion
By: Jo
Dave remained very calm and took me patiently through the information I needed to resolve the matter.
When I called Trupanion, I was rather upset by a problem, but to his credit Dave remained very calm and took me patiently through the information I needed to resolve the matter. If he handles the concerns of other clients with similar sensitivity and genuine interest then Trupanion's goals are being well served. Moreover, my beloved little dog Charley approves of this message!!
Insurer: Trupanion
By: Kenneth
She answered my questions.
She answered my questions.
Insurer: Trupanion
By: Pamela
Nikki was thoughtful & efficent understood my needs.
Nikki was thoughtful & efficent understood my needs. Cared for my issue and followed up. She didn't just blow me off with a company line. She did her job & made the extra step to get my claim assigned. I truly appreciated that.
Insurer: Trupanion
By: Danielle
Zach was very understanding and helpful.
Zach was very understanding and helpful. I've told numerous friends about Trupanion after my recent experience with my bulldog, Homer, who passed away 6weeks ago.
Insurer: Trupanion
By: Ronda
Nikki was thoughtful & efficent understood my needs.
Nikki was thoughtful & efficent understood my needs. Cared for my issue and followed up. She didn’t just blow me off with a company line. She did her job & made the extra step to get my claim assigned. I truly appreciated that.
Insurer: Trupanion
By: Danielle