Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Awesome customer service
I have only had a policy for my son's pet Cane Corso for a few months, but I am completely satisfied with the service i have received thus far. The pre-filled claim forms are convenient and the processing time for claims is quick.
Insurer: Nationwide
By: Keischa
Embrace is amazin'
Choosing Embrace was a great choice to give us peace of mind with our dog, Tyson. Their pricing is very fair and they have the best customer service I’ve encountered.
Insurer: Embrace
By: Britanee
Best Investment
I am so thankful I purchased Nationwide Pet Insurance for my dog. I have had several dogs in the past and I have never let money stop me from having them treated. But at times it was very expensive and other things had to be sacrificed. When I adopted my current dog I asked my vets office about insurance. They recommend Nationwide. I still compared them to other pet insurance companies but Nationwide seemed the best. I have been extremely happy with them. They pay the claims quickly and it’s easy to file a claim. I will never have another pet without Nationwide insuring them.
Insurer: Nationwide
By: Lisa
LOVE EMBRACE
You guys are awesome, my two senior pets have been embraced for at least 8 years and we use the wellness rewards all the time. Embrace agents are fabulous and courteous, and handle my claims right away. Will always keep embrace for my darling pets, and any future pets I get.
Insurer: Embrace
By: Barbara
Excellent customer service
Prompt payment and genuine concern for our pet
Insurer: Nationwide
By: Mark
They are quick with the processing and very pleasant to work with.
They are very good, friendly and quick with the working the claims.
Insurer: Embrace
By: Patricia
Great customer service and prompt reimbursement
Their customer service team is top notch. Reimbursement is prompt and they are quick to accept responsibility if an error is made. The flexibility of plans available is almost infinite. The only negative thing I can say is that the premium increase is disproportionate to one year of aging and premiums can become extremely high as your pet ages; even keeping the same plan.. One may want to consider what it would cost to put that money aside as opposed to paying out monthly premiums. I'm sure I've paid out more then what I've received in reimbursement. But I started when they were kittens so now it's too late to change. (Of course, I can always change plans/get a cheaper plan - but the reimbursement, BENEFITS/premiums will be less.) Good for when your cat is a kitten up until 5 years old but costs jump dramatically after that.
Insurer: Embrace
By: Margaret
recent claim
Thank You I couldn't be happier with your insurance.
Insurer: Pets Best
By: karen
Glad I have it
They were very helpful and covered 90% of the surgery I needed without the moaning and groaning that you would expect an insurance company to put you through. Although the claim submission and approval process took a bit of time, and I needed to pay upfront, once it was approved the check went out a week or so later. The app is nice and lets you know a claim’s status. Tech support responds by email. You can actually speak to a person if you call to follow up about a claim. And someone even called to ask how his surgery went. I wish human insurance was this good. Please let me know if you consider branching out.
Insurer: ASPCA
By: Meirav