Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best experience, all insurances should be this prompt and easy!
Healthy Paws Pet Insurance review We received a sympathy card from Healthy Paws staff, Bodey’s health insurance company. They were there for us throughout all of Bodey’s treatments and their kindness and understanding helped provide hope. They paid out 90% of all Bodey’s bills which totaled over $23,000.00. It was comforting to know that we were able to afford to give him comfort and quality care to the end. We were so impressed with Healthy Paws that we immediately insured our new puppy with them. We didn’t even consider shopping around. Thank you Healthy Paws! We couldn’t have given our boy the care he needed.
Insurer: Healthy Paws
By: Rich
Excellent Customer Service
I was very impressed with the customer service. I procrastinated buying pet insurance, and I am so glad I did. About two months after I purchased insurance, my dog bloated and had an emergency GDV and then had complications after surgery which put him in the hospital for two days over Easter weekend. Embrace processed our claims very quickly. I did have one of his claims get denied that shouldn't have been. I called and explained the claim, and they opened the claim back up and fixed it right away. I would definitely recommend this insurance company to any pet owners.
Insurer: Embrace
By: Melissa
This is the best company for pet insurance EVER!
Our 2 dogs have been afflicted with my “black cloud!” Thanfully Embrace has been there through it all! I wish they could insure us humans!!! They are a Godsend!!!
Insurer: Embrace
By: Heidi
HE WOULD NOT HAVE MADE IT WITHOUT YOU !
OUR COCKER SPANIEL, KENO, CAME DOWN WITH IMHA OVERNIGHT WITH A 50% CHANCE IN SURVIVING. BECAUSE OF TRUPANION, WE WERE ABLE TO SAY, YOU DO EVERYTHING YOU POSSIBLY CAN FOR HIM. 10 DAYS IN ICU OXYGEN KENNEL, TONS OF TESTS & MEDS & 2 TRANSFUSIONS ...TOOK HIM HOME WITH 12 MEDS AND IT IS NOW 1 YEAR LATER...OFF ALL MEDS AT ABOUT 9 Mos AND HE IS AS HEALTHY AS CAN BE :-)
Insurer: Trupanion
By: STEPHANIE
Quick response and payment.
Quick response and payment. anytime I had to call staff was informative and friendly. thank you
Insurer: Trupanion
By: Marianne
Efficient & honour what they say they will do
Efficient & honour what they say they will do
Insurer: Trupanion Canada
By: Shelley
They make the claims process easy and quick!
They make the claims process easy and quick! Im very pleased! Ive been with Trupanion for 8 years and just signed up a second new pet. I would recommend Trupanion to anyone.
Insurer: Trupanion Canada
By: Lesley
Chantrel was very helpful as are all your representatives.
Chantrel was very helpful, as are all your representatives.
Insurer: Trupanion
By: Jo
Dave remained very calm and took me patiently through the information I needed to resolve the matter.
When I called Trupanion, I was rather upset by a problem, but to his credit Dave remained very calm and took me patiently through the information I needed to resolve the matter. If he handles the concerns of other clients with similar sensitivity and genuine interest then Trupanion's goals are being well served. Moreover, my beloved little dog Charley approves of this message!!
Insurer: Trupanion
By: Kenneth