Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion is always reliable and efficient,
Trupanion is always reliable and efficient, and I feel much safer having it for my furry family member. Its always come through for us.
Insurer: Trupanion Canada
By: Ingrid
Thank you
I have spoken with several people with questions about my policy and covered services, and everyone has been kind, helpful and obviously very happy to do their job. Thanks to you all.
Insurer: Trupanion
By: Cheryl
We love Trupanion and tell everyone about this service!
We love Trupanion, and tell everyone about this service! Has saved my Bulldog's life at least 3 times. Thank you very much. Nikki was great
Insurer: Trupanion
By: Michael
Holding time is long
Your hold times before you get to Ashley are long
Insurer: Trupanion
By: Thomas
Trupanion always has friendly and helpful customer service.
Trupanion always has friendly and helpful customer service.
Insurer: Trupanion
By: Kimberly
The wait time was very long
the wait time was very long
Insurer: Trupanion
By: Elaine
Was very helpful and addressed the issues quickly.
Was very helpful and addressed the issues quickly.
Insurer: Trupanion
By: Lawrence
I'm really happy with Trupanion
I’m really happy with Trupanion thank you for the quick response for my claim and helping my dog Chloe!
Insurer: Trupanion
By: Katarzyna
The level of customer service & compassion is amazing.
The level of customer service & compassion is amazing. Professional, caring and accurate answers. The quickness of processing my claim was really wonderful. It makes all the difference in keeping our dog alive and comfortable. Giving us hope.
Insurer: Trupanion
By: Shirley