Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thank goodness for pet insurance!
What a blessing to have pet insurance. Sadie is doing much better. Now that she is older, I can see where I might need to visit the vet more often and having the pet insurance brings peace of mind. I was very pleased with the refund on my claims.
Insurer: Nationwide
By: JOAN
Thanks for great service!
We are grateful for such prompt service. We don’t have to worry about the cost of taking Hilde to the vet!
Insurer: Nationwide
By: Peggy
Nationwide truly cares about our Toby
We have been very happy with the outstanding support that Nationwide has provided for our Great Dane, Toby. Nationwide is truly an outstanding pet insurance company and we have recommended Nationwide to many of our friends.
Insurer: Nationwide
By: Jack
Nationwide is Grand!
I have been client of this insurance company for over 20 years and they have always been spot on......easy to file claims, payment in a timely manner with all the explanations. Nationwide was right there to help with Sadie's set back and happy to say she is 4+ good! Thank you for all you do to help me to be able to give the best care ever.
Insurer: Nationwide
By: C'Leste
CUSTOMER SERVICE STAFF
Every time I called the customer service staff is always so nice and helpful. Thank you for being there to help take care of my baby. I have recommended you to my friends and family. Thank you so much!
Insurer: Nationwide
By: SHARON
Made life easier
My golden Miki has had a very tough year. It seems everything that could go wrong has gone wrong. From an injured tooth to a blockage to a dog bite all happening within the span of 4 days it just hasn’t been easy. But thankfully Nationwide has taken away any stress that could come from finances. It has been tough but I haven’t had to worry about how I was going to manage getting my beloved Miki the treatment he needs.
Insurer: Nationwide
By: Heidi
I highly recommend Nationwide to everyone who owns a pet!
Since day one, 10 years plus ago, Nationwide has had fantastic customer service. I never deal with a computer, always a human being. All of your customer service reps are kind, caring and informative. Although my dog’s insurance is expensive this year (as he is older), it has already paid for itself. Unfortunately he’s been ill, howeverive received 90% back on every invoice, no arguments, in a very timely fashion. Thank you. I recommend Nationwide to all my friends and acquaintances! I get thank you’s all the time!
Insurer: Nationwide
By: Jill
I'm glad I've signed up with Nationwide's pet insurance.
The only reason I haven't given a 10 is because it would be nice to know what step of the claim process a claim is in beyond accepted, processing and completed. I love that it's so easy to submit claims via the VitusVet app. It's quick and convenient. I've never had a reason to call customer support.
Insurer: Nationwide
By: Amber
Thank Dog for Healthy Paws!
As a pet parent, you never want to see your pet (baby) sick or injured. Recently, my Great Pyrenees experienced a life threatening bacterial infection which had the potential for a fatal outcome without critical care hospitalization. Iggy was in the hospital for 11 days. From the beginning, I worked with the Veterinary Hospital, telling them I had Healthy Paws pet insurance. Thank Dog for Healthy Paws. I was able to focus on Iggy's care and treatment versus worrying about the hospital bill and if I would be able to afford care. Healthy Paws with my permission, direct paid the Veterinary Hospital. Everyone at Healthy Paws has been rooting for Iggy and each person I worked with showed me that they truly care about the animals they insure. I have 2 dogs, and I will be switching my older dog over to Healthy Paws versus his current insurance company. This thanksgiving holiday, I am thankful to have Iggy Valentine with us, feeling much better while she continues to improve. I am grateful to Healthy Paws pet insurance for allowing me to get the care needed for Iggy and focus on her medical needs, rather than focus on her medical bills. I will be recommending Healthy Paws to anyone that comes into my boutique pet store, as well as anyone I meet while volunteering for the Puppy Up Foundation. As a dog mom that has lost 3 dogs to cancer, I can tell you, that pet insurance is necessary to ensure we can do everything for our furfriends.
Insurer: Healthy Paws
By: valerie