Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very Pleased
This year was the first time I had to send in a claim that would require a refund. The first claim deducted my co-pay and reimbursed me for what was left that was covered. The second claim reimbursed me fully for everything that was covered. Both claims were processed in a very timely manner and I received my reimbursement check in a few weeks. I’m very pleased with how the entire process went. I didn’t have to worry about denying Bailey a treatment that would have been too costly for me to pay out of pocket.
Insurer: Nationwide
By: Vicki
Glad to have peace of mind
Our experience thus far has been great, easy claim and great customer service.
Insurer: Nationwide
By: Randy
No hassle claims, good service
This is the first time I've had pet insurance and I have to say it's been a pleasant experience so far. Claims are handled fast, I can e-mail them (very few people use a fax and fewer still have a landline) and know they'll be reviewed promptly. When I called to get a quote reps were personable, warm, and made sure I understood my different options. I certainly wasn't pressed into choosing the most expensive plan, which I appreciate. I am keeping the plan next year, so that decision speaks for itself.
Insurer: Nationwide
By: Rose
Is Trupanion worth it?
I wondered if pet insurance would be worth the worry or cost. Well after one emergency I found it was. One of this unexpected things that go wrong that you just can’t plan for happening at the worst time. I appreciated knowing I had insurance to back up my pups emergency. The claim so extremely easy and fast. I would recommend Trupanion to any family with a furry loved one.
Insurer: Trupanion
By: Renee
She was very pleasent on the phone and was truly caring.
Nationwide has paid my claim in a timely fashion. They took the woory part out of having to pay when my furbaby was sick.
Insurer: Nationwide
By: Lisa
Pleased
Pleased with the customer service representative who assisted me over the phone. Friendly and compassionate. Pleases with the overall claim process. Thank you for making this easier.
Insurer: Nationwide
By: Laura
excellent service
keep up the great service
Insurer: Trupanion
By: Joseph