Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You guys helped big time to save our baby!
We were so relieved with your coverage during a scary time for us! Thanks for that and for checking up on Crash!
Insurer: Nationwide
By: Kristin
Claim process is long and difficult
Recently the claim process is extremely long and have had a hard time getting claims approved- often need resubmitted for wrong coding or contact vet for more info despite info already sent. It seems like underwriters are looking really hard for any reason not to pay claims. Have been a customer for 8 years and this is the first year I have felt this from the company.
Insurer: Nationwide
By: Amy
Very easy to submit claim forms and prompt in responding to clam.
I'm very pleased with the timely manner that Nationwide tends to the claims.
Insurer: Nationwide
By: Carmen
The customer service staff is always pleasant and the claims are processed promptly.
This has been well worth the investment for us. Our cat had extensive medical issues in his first year of life and ASPCA has been a pleasure to work with.
Insurer: ASPCA
By: Dana
Getting Pet Insurance was the smartest move I have made in a long time.
I have had several dogs over the years and the last 2 had many health issues. Fortunately I was able to afford their treatment but it was very expensive. I felt good that I could take care of them but I didn't want to deal with that again. The Scottish Terrier I have now is covered with Pet Insurance and because I have had to make a few claims, I realize what a good decision I made going with Nationwide. They are extremely responsive and it is easy to file the claim and track it with the online application. I am very happy and would recommend to anyone for their insurance needs.
Insurer: Nationwide
By: Ann
Good customer service
Good customer service following up on claims. Reimbursement checks did not take long
Insurer: Embrace
By: rich
I'm very grateful to have Embrace for my Leroy
I highly recommend embrace. The moment I got my baby Leroy, and English bulldog puppy, I contacted Embrace pet insurance and took him to the vet for his exam. I've not had any issues with Embrace pet insurance on any claims or questions related to coverage or working with them to help make sure my Leroy stays healthy. I find their rates are very competitive and their service is impeccable. Thank you Embrace pet insurance
Insurer: Embrace
By: Sandy
Great service
Trupanion is a great company with great customer service. I’m never disappointed.
Insurer: Trupanion
By: Scyntha
Thanful
I am so thankful that I took this insurance out when I bought the puppy 4 years ago. She has had some bad health problems this year and we would of had to make some really tough decisions if we had not. We are getting over surgery and that is tough all by itself. Nationwide has been very easy to work with so far. I just file a claim and turn in my invoices and that's it. We can focus on caring for Sadie. I will recommend this insurance to anyone who gets a new pet and have recommended it to my family.
Insurer: Nationwide
By: John
A pet owner cannot afford to not have this insurance and Healthy Paws is amazing!
I have two labs and enrolled them in Healthy Paws about two years ago after being urged by a fellow dog owner. My oldest, a chocolate has had health issues for most of his life, however, nothing life threatening. Realizing the high cost of specialized veterinary care and upon referral from a friend whom had a near catastrophic illness experience with her lab which could have easily wiped her out financially, I made the wise investment in enrolling my two dogs with Healthy Paws. Recently, my oldest dog became terribly ill and would not eat. Our family vet indicated that his symptoms were beyond their practice and would have to take him to an Emergency Vet offering advanced care. Thankfully, the vets at the emergency center did an amazing job saving him as he was diagnosed with an autoimmune disorder requiring numerous tests and prescription drugs. He’s now home but certainly not 100% as his recovery will take months. Needless to say, the 3 day emergency stay, tests and drugs costs were significant and would have quickly wiped out my savings. Thank goodness for Healthy Paws!! Filing a claim was simple via their mobile app and within about a week, 70% of his expenses were reimbursed. On top of that, one of their reps contacted me, inquiring about my dog and expressed sincere care and concern. I have NEVER had someone from an insurance company contact me to ask if things were ok. I was amazed In today's day and age of rising health care costs, you CANNOT afford to not take out a policy on your loyal canine or feline companion to cover any unforeseen medical events. I cannot provide a higher recommendation for anyone contemplating pet insurance than to Healthy Paws. As background, I've had my beloved lab for over 12 years and have been through a lot together. Both he and my other dog are the family I never had and I am so appreciative for Healthy Paws and the caring and supportive people that work for this company.
Insurer: Healthy Paws
By: A