Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent customer service
I picked trupanion because I could pick my deductable. They also don't change your rate based on the animals age. Of your rate is 20 bucks it stays at 20 bucks. They do vet direct bill. And I can literally call 24/7 and speak to someone with no wait time.
Insurer: Trupanion
By: Jennifer
Having pet insurance for unexpected pet injuries, surgery or I’ll ess is such a good thing!
We have had your pet insurance on our dogs for many years and we are pleased with the way you do business
Insurer: Nationwide
By: Nancy
Absolutely The BEST!
My Cowboy was recently diagnosed with Cushing's - this was during a major life event of moving my household to another state. The customer service I received from Trupanion was beyond anyone could ask for. They were friendly, knowledgeable and very patient. The ease of submitting my claim was very easy which I was grateful that it didn't cause any additional stress. Thank you.
Insurer: Trupanion
By: Diana
Very helpful getting claim completed.
I made a mistake on the claim, and the person I talked to on the phone was very helpful, so that I could get the correct info from the vet. The amount paid was as expected.
Insurer: Nationwide
By: Randall
Awesome pet insurance with a company that truly cares!
A great company to do business with. Everyone truly cares about the pets. Very helpful whenever I’ve contacted them.
Insurer: Trupanion
By: Lydia
Best pet insurance out there
Trupanion is the best pet insurance. Great service,no waiting on payments in the mail for claims.
Insurer: Trupanion
By: Cynthia
Excellent service
Excellent service a quiet response to claims.
Insurer: Nationwide
By: Leslie
Straightforward, easy to submit claims without hassle
Very straightforward system and easy to submit claims via the app (though it does takes several weeks for claims to process - hopefully that can be sped up). Love that all his records are in one place. Wish my own health insurance was this easy!
Insurer: Nationwide
By: Jenn
Pet Insurance Payments
I am very please with the way my claims for Rookie are processed. I really appreciate the option to have payments electronically credited to my account. The claims are being processed quickly and efficiently.
Insurer: Nationwide
By: Teresa
Easy to work with
So far it has been easy submitting the forms and I get feedback in a timely manner which makes my life so much easier. Thanks
Insurer: Nationwide
By: Linda