Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Fast and easy to deal with.
Fast and easy to deal with.
Insurer: Trupanion
By: Romelyn
Courteous staff
The Representative I spoke to was very courteous, professional and helped me with my account.Great experience.
Insurer: Trupanion
By: Frances
Claims are fast
Claims are fast and simple. Staff are friendly and helpful
Insurer: Trupanion
By: DIANE
Friendly staff
The trupanion staff are friendly and clearly love and care about pets and their owners.
Insurer: Trupanion
By: Judi
Trupanion has been excellent
Trupanion has been excellent with my claims and I am always able to reach someone when I have a question.
Insurer: Trupanion
By: Rebecca
Very pleasant and very helpful
Very pleasant and very helpful
Insurer: Trupanion
By: Linda
Good outcome!
Even though I was quite frustrated after initially calling over a month ago, then a week later with no actual resolution or feedback, Lisa kept her calm and was able to offer a possible resolution.
Insurer: Trupanion Canada
By: Samantha
Trupanion staff are very helpful and truly caring.
Trupanion staff are very helpful and truly caring. Payments are almost instant.
Insurer: Trupanion Canada
By: Denise