Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Since working with TruPanion Pet Healthcare and lovely to me.
Since working with TruPanion Pet Healthcare and lovely to me. I’ve never encountered someone who was short with me or didn’t explain things three times when I needed it. Everyone has always been kind and considerate even in the dark moments of losing my pet
Insurer: Trupanion
By: Nina
Extremely easy
Extremely easy to file a claim. The staff is available any time to answer any questions. Great Plan. I am very happy that we decided on Trupanion Medical Insurance for our pets.
Insurer: Trupanion
By: Richard
Fast and efficient
Fast, efficient and great service. It's what Trupanion pays for. thank you Trupanion.
Insurer: Trupanion
By: Margaret
Morgan was very personable
Morgan was very personable and efficient she got my account updated with my new banking information quickly and I was on my way thank you for making it so easy ! I also like the fact that she asked me how my Collie was doing and used her name, I can hear in her voice how much she loves animals and she was truly happy to hear that all is well with my beautiful two-year-old Annie girl. It's just so nice to know that there is a company with a lot of people there that love the animals as much as love mine, I wish you were closer I'd work there in a heartbeat.
Insurer: Trupanion
By: Cristina
because any time I have ever had to call your staff has been very helpful and knowledgible.
because any time I have ever had to call your staff has been very helpful and knowledgible. Any issues or claims are resolved quickly. Very satisfied customer.
Insurer: Trupanion
By: Michelle
I haven't had much need to use the insurance but when I have or when I've had questions service was efficient.
I haven't had much need to use the insurance, but when I have or when I've had questions, service was efficient. Also, I like it when your personnel inquire about or send love to our pets.
Insurer: Trupanion
By: Nancy
Kathleen was extremely kind and compassionate.
Kathleen was extremely kind and compassionate. She was also very patient with all of my questions. I've never had a bad experience with anyone from Trupanion. I recommend them to everyone!
Insurer: Trupanion
By: Melissa
Since working with TruPanion Pet Healthcare and lovely to me.
Since working with TruPanion Pet Healthcare and lovely to me. I've never encountered someone who was short with me or didn't explain things three times when I needed it. Everyone has always been kind and considerate even in the dark moments of losing my pet
Insurer: Trupanion
By: Nina
Very nice and personable.
Very nice and personable. I just have issues with all of Trupanions reasons to knock off parts of bills to reimburse.
Insurer: Trupanion
By: Laura
I haven't had much need to use the insurance but when I have or when I've had questions service was efficient.
I haven't had much need to use the insurance, but when I have or when I've had questions, service was efficient. Also, I like it when your personnel inquire about or send love to our pets.
Insurer: Trupanion
By: Nancy