Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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This is our 4th Sheep dog and the first one we have had pet insurance on and it is well worth the cost.
Great insurance, great coverage, excellent service.
Insurer: Nationwide
By: RANDY
Awesome
I’m so thankful I have nationwide pet insurance for my Westie! They have been wonderful to work with! I know he’s under the best care and I never have to worry about not being able to care for my Rocky
Insurer: Nationwide
By: Sheryl
Great protection for our hound
ASPCA is so easy to use and never haggles over money. There are no catches with reimbursement % based upon geography or other factors; they are true to what is advertised. Claims are easy to submit online or via the app with simple pictures of vet receipts. Review is quick and reimbursement is usually sent to my bank account within one day of claim processing. I can't recommend ASPCA Pet Insurance enough.
Insurer: ASPCA
By: Jason
Thank you for backing me up with Peace of mind!
Thank you for being quick and efficient !
Insurer: Nationwide
By: CATHERINE
ASPCA Pet Health Insurance offers clear, easy-to-use insurance for your pet.
ASPCA proved invaluable when our lab suffered a dewclaw injury playing fetch. The injury resulted in several vet appointments and eventual surgery to remove the injured dewclaw. ASPCA was quick to process the claims we submitted and reliably approved all expenses we expected to be covered by our policy (there were some preventative care treatments mixed in, which we knew fell outside our policy). No haggling, no rejections - just quick, efficient claim review and approval. ASPCA also called to see how our dog was doing following our initial claim submission and again after the surgery. Would definitely recommend ASPCA to other pet owners looking for reliable, easy-to-understand pet insurance for their furry companion(s).
Insurer: ASPCA
By: Chris
Love our pet insurance! Makes the difference in being able to afford her recent emergency care!
Nationwide has been excellent to deal with on claims for our pooch. From basic wellness to a recent emergency situation they processed quickly. When I called to discuss claims the first thing they asked was how is she doing now? Hoping she was better, customer service made me feel like she was not just a claim number for them. I absolutely recommend and will use them for any new pet in our future. It’s a comfort to know that we can care for our girl the way she deserves as part of our family!
Insurer: Nationwide
By: Andrea
Bree
Been a Pet Insurance customer for years. Excellent service, very easy to use the product.
Insurer: Nationwide
By: Johnny
Nationwide pet insurance is a MUST for pet owners.
This company has the most professional and courteous staff. Filing claims are easy and the reimbursement process is quick. Having this insurance is the smartest thing to do for your pet. We will never go without it again.
Insurer: Nationwide
By: Lissa
Very Considerate
Extremely personal staff. We lost our pet over the weekend and they were very considerate.
Insurer: PetPartners
By: Troy