Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Staff is extremely helpful and courteous
I had an emergency at the vets with my cat. I called for assistance and a very pleasant young girl helped me right away and took away the stress of the moment.
Insurer: Trupanion
By: Anne
Outstanding Service
I have now used Nationwide Pet Insurance for the last three months and the service has been great. We have submitted multiple claims since we have two puppies and they required multiple shots and checkups at this early age, plus had them spayed and neutered. Submitting claims was very easy and fast. The only thing that does not earn the 10 rating is the length of time to process. But that is the only thing. Glad we purchased this affordable insurance for our dogs. Thank you Nationwide for offering this service.
Insurer: Nationwide
By: JAMES
Thank you for standing by Stella and myself when she was so very ill th
I am so grateful to Nationwide Pet insurance. I have 2 boxers I am 100% commission and had a vet bill over $1,000.00. I did not have to borrow money or worry about what vet options I could afford and which options I might have to forego. 90% reimbursement and they actually reached out to follow up on how Stella was faring after her illness. I would never use another Pet insurer Nationwide is #1
Insurer: Nationwide
By: Sharon
Well worth the money
I am so happy that I purchased this insurance. Nationwide has been great at processing claims and helping me answer questions when needed.
Insurer: Nationwide
By: Tina
Extremely pleased!
I’ve had this pet insurance for 5 years and I’ve been very satisfied. I always get my reimbursement check within 10 days and the customer service reps are very helpful. I would recommend this affordable insurance to anyone who has a pet!
Insurer: ASPCA
By: Judith
Caring and kind.
Caring and kind. Paid most of an enormous vet bill which helped me keep my other bills current. Always ask how my pup is doing. I like that.
Insurer: Trupanion
By: camille
Always helpful
Always helpful if I have questions and easy to file claims.
Insurer: Trupanion
By: Erin
The service coverage are excellent.
The service, coverage are excellent. During difficult times the customer service rep's walk me through every steps and reminded me that they are there 24/7
Insurer: Trupanion
By: Barbara
The service coverage are excellent.
The service, coverage are excellent. During difficult times the customer service rep's walk me through every steps and reminded me that they are there 24/7
Insurer: Trupanion
By: Barbara
Received good service and hassle free experience with coverage
Received good service and hassle free experience with coverage
Insurer: Trupanion Canada
By: Jenna