Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide gives me peace of mind
I have three dogs and all are insured. Yes, the premiums are expensive, but I have peace of mind knowing that I will receive payment for any illness or injury, large or small. Even though I try hard to keep my pets healthy and safe, accidents happen and illnesses occur. When they do I submit my claims and get reimbursed for much of the cost. Having Nationwide pet insurance allows me to get better care for my pets than I would be able to afford on my own. This is going to be even more critical when I transition from full time employment to retirement later this year. I have had this insurance on all my pets since adopting them, but had it the longest on my 13-year-old whippet, Sam. I have seen changes in how claims are submitted and payments made over the many years I've had Sam. The new VitusVet claim process is so quick and easy! It used to be an ordeal to get all the paperwork together to submit a claim via fax or the USPS. Now I just fill out the information on the app and take a photo of my invoice and press send. What could be easier than that? And, recently Nationwide has added Chase Pay which deposits my reimbursement directly into my bank account. All I do is approve the amount and it appears in my account! My only concern is that it seems to be taking longer than usual to get claims processed. Despite this one small concern I highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Teresa
Not sure what this means
Good experience. No problems. Explanations are easy to understand.
Insurer: Nationwide
By: chester
Outstanding coverage and fast returns!
I got this insurance before we brought our puppy home. We had one time when our dog was very sick and required extensive treatment for four months, daily trips to our vet and ran into the thousands of dollars. Embrace covered 80% of everything, no problems. Now, two and a half years later, she has a knee ligament injury and they are covering the custom brace, the special acupuncture treatments. We are going to be getting another Mastiff and will get Embrace coverage for that one as well!
Insurer: Embrace
By: Stacia
Pleasure to do business with Trupanion
Is easy to file a claim and customer service representatives are friendly, knowledgeable and so helpful. It is a pleasure to do business with Trupanion. Your service is not easily found these days. Thank you.
Insurer: Trupanion
By: Doris
Love Trupanion!
Love Trupanion! They always process the claims promptly. I never had to argue with them regarding claims, refunds, or anything.
Insurer: Trupanion
By: Mira
Everything is easy
Just love your systems...everything is easy and also when I call, I can actually talk to a real person, always friendly and helpful. You are the best! bobbi
Insurer: Pets Best
By: Bobbi
All my questions were answered
All my questions were answered and very friendly service
Insurer: Trupanion
By: Heather