Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Embrace truely covers exactly what yoyr policy dictates
Embrace is very honest, they process your claim quickly and are very professional when you call and have any concerns.
Insurer: Embrace
By: PATRICK
I was not impressed with the premium increase, since last year.
My last claims were not properly handled. I was never contacted regarding missing information from my claim. I work in the insurance business, and take pride in following up with my policyholders, in cases such as mine. Took almost 2 months to get my claim settled.
Insurer: Nationwide
By: Francisco
takes too long to pay claims
I generally don't have a problem with how much of the claim is paid, but I think its ridiclous that it takes 3-4 weeks to pay them. I have to pay the vet out of my pocket first which is fine. But then to wait that long to be paid back is not. I have large dogs - mastiffs - that is the reason I got insurance on them. Everything that is done to them is expensive.
Insurer: Nationwide
By: Suzanne
Happy Layla's claim was paid.
Very happy Layla's claim was paid. All of Layla's claims for her visits regarding eosinophilic granuloma have been paid. She has received acupuncture and AAT and these treatments have been covered. I believe they have helped Layla stay healthy. I think it is wonderful that Embrace covers these alternative treatments. I wish human insurance was so open minded. Wish Embrace staffers had said in words that I could not upgrade my policy when I signed up. My only complaint.
Insurer: Embrace
By: Sherry
Terrific service
Figo has proven to be a good insurance provider. It’s not comprehensive insurance, but it covers accidents and illnesses that pop up with pets. I recently had a claim of nearly $5000 involving stomach surgery for my dog. I filed the claim in the morning, sent invoices and pictures of the stuff that was removed from her stomach. The claimed was closed that same afternoon and we received a check three days later. Fantastic!
Insurer: Figo
By: Mary
It's easy to register
It is easy to register claim and the feedback is always fast and well within time limit set by Pets Best.
Insurer: Pets Best
By: Janicke
Appreciate the great service
It was great. I understood every decision that was made, and appreciate the great service.
Insurer: Pets Best
By: Kelly
Agents are always courteous
Agents are always courteous, professional and eager to help
Insurer: Trupanion
By: Joan