Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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The process for submitting claims needs to be improved.
I originally starting using this pet insurance when it was VPI about 13 years ago. A few times my claim has been delayed weeks to almost a month due to the fact that my scans were not readable. Most claims are processed in 2 weeks. If they are not, I call to make sure my documents are readable. One of the recent claims the documents were not readable. I found out on day 18 of submitting claim. On day 16 or 17 I called to make sure the docs were readable. I was put on hold while phone rep checked. She came back on the phone and said they were readable. On finding out on day 18 about the docs I resubmitted to a supervisor my documents. She send me email saying they were readable. From then it took another 3 almost 4 weeks to process claim. During the process emailed supervisor and called customer service to have this claim accelerated because of your mistake. Supervisor never emailed me back and CS said they would notify supervisor. A few weeks later my claim was declined because it was classified as a duplicate claim. I was extremely mad. I called to get this straightened out. Finally someone looked at this claim and accelerated the process which in a few days I had my reinbursement deposited to my checking account. I'm now waiting for two more claims to be processed. It's been about 10 days. I will be calling next week to make sure the docs are readable. If a claim can be processed and completed in 2 weeks; then I should be able to get notified in less than a week if my scanned documents are not readable.
Insurer: Nationwide
By: Leah
Super fast and wonderful service!
the turn-around is so fast!
Insurer: Embrace
By: Christopher
The experience was easy.
The experience was easy, the products and benefits of membership is excellent. An overall easy and pleasant experience. The guy who answered my call was so nice, encouraging, and friendly. Appreciate the help.
Insurer: PetPartners
By: Danny
Appreciate the service
The experience was easy, the products and benefits of membership is excellent. An overall easy and pleasant experience. The guy who answered my call was so nice, encouraging, and friendly. Appreciate the help.
Insurer: PetPartners
By: Danny
Friendly and Knowledgeable
Everyone that I have spoken to is very friendly and knowledgeable. A pleasure dealing with everyone there. Thank you
Insurer: PetPartners
By: Florence
Great service!
Service was great. Every thing said out to be. Hassle free.
Insurer: Nationwide
By: Karen
Thank you
Thank you for the prompt review of my claim & support. I never had pet insurance before but now I can't imagine not having it. My baby girl Madison seems to always be 'getting into things' and I can now give her the best treatment possible knowing I have Nationwide to help.
Insurer: Nationwide
By: Ashley
Very helpful and paid the claim fast! Thank you so much!!
My dog had a knee injury and needed knee surgery filled out the claims... so easy to do and ASPCA acted quickly paid the claim fast!! No problems
Insurer: ASPCA
By: Katherine
Great customer service and easy to do business with.
Friendly, knowledgeable customer service team, easy ways to submit claims and follow up on the status of your claim. Very easy to do business with.
Insurer: Nationwide
By: Linda