Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Just AWESOME !
You are truly great people. I know, you are an insurance company but. Ascthe say..you are only as good as your customer service. ... And you rock. Thank you so much for being prompt and amazingly friendly..
Insurer: Nationwide
By: Brenda
Super reliable!
Always there for us! We never hesitate to get our dog the care he needs and that his vet recommends because we trust that nation wide has our back! We recommend you to everyone- even strangers!
Insurer: Nationwide
By: Shannon
Very grateful that Spencer's insurance is covering his doc appts. I was afraid I'd have to cancel policy b/c of the price.
Same as above. Also, I seem to have difficultly claiming the funds but it could be me. :) Thank you for taking care of my Spencer & me. Your turn around time has gotten better and quicker. Thanks again!
Insurer: Nationwide
By: Betsy
Lucy Blum
I have used VPI/Nationwide for years for my pets and have been very pleased with the benefits and customer service I have received
Insurer: Nationwide
By: Bob
Amazing insurance to have.
We are so pleased with Nationwide. We have had the policy for almost 7 years and they have come through every time. Their staff is helpful and pleasant - all the time. The reimbursement rate is excellent and claims are processed quickly.
Insurer: Nationwide
By: Madelin
Amazing insurance to have.
We are so pleased with Nationwide. We have had the policy for almost 7 years and they have come through every time. Their staff is helpful and pleasant - all the time. The reimbursement rate is excellent and claims are processed quickly.
Insurer: Nationwide
By: Madelin
Appreciate your good service.
Hello, Duke was 8 weeks old when we signed up with you. We appreciate your good service. Thank you, Alexandra V.
Insurer: Nationwide
By: Alexandra
I feel safe knowing my dog is taken care of
I have been very impressed with the service I have received. I feel relieved to know that if something happens to my buddy (Ragnar) that money won't be an issue preventing him from getting better.
Insurer: Nationwide
By: Kevin
Have told everyone I know how good your service is and that they should sign up and get the best they can for their pet.
The service and speed of reimbursements has always been the best.
Insurer: Nationwide
By: Donna
Overall process claims fast
Overall process claims. Customer service representatives are very helpful.
Insurer: Nationwide
By: Mia