Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Obtaining a policy with Nationwide was the best decision I've ever made
I'm truly pleased with the service that I receive from Nationwide. The website makes it so easy to track my expenses and see the breakdown of each claim. I've recommended Nationwide so some of my friends and co-workers.
Insurer: Nationwide
By: Margie
Keep up the great service!
Thank you for checking on my kitty Shadow, she is feeling much better. I just wished I would of signed up sooner than I did. the other company I was with wasn't the greatest at all. You are a great company to work with! Keep up the great customer service, I recommend you to all my pet friends.
Insurer: Nationwide
By: Mary
Easy, fast, reliable coverage
The Nationwide pet insurance program has definitely exceeded my expectations in the first year we have had a policy. I use the VitusVet app for my iPhone to file all of our claims and I don't think it could be any easier. The only suggestion I have is to have an option to get rid of the confirmation step that is required once the claim has been processed and the funds are ready to be disbursed. This doesn't seem necessary after the first successful deposit verifies the account.
Insurer: Nationwide
By: Ben
Awesome!
I love you guys! My dog has epilepsy so having you as my insurance really helps with the cost for my dog! Always so nice on the phone and I love getting the cute little emails from Nationwide too! I'm glad I made the decision to go with Natiowide!
Insurer: Nationwide
By: Jessica
Paid Bills!
We recently had an emergency situation with our dog. He needed to stay overnight in the hospital. Having petbest insurance took away that feeling of concern about money knowing they would cover this incident. We submitted the bill and within 2 days they approved our bill and reimbursed for almost everything we were charged at the percentage we chose for our plan. Fast, easy, and very satisfying!!!
Insurer: Pets Best
By: Janella
Great Insurance Company
Excellent insurance company y for your pet. Easy claim submissions and payouts on claims are swift and amounts coincide withthe plan you have. I would highly recommend to anyone.
Insurer: ASPCA
By: Francesca
Great Experience!
Had my first experience with Nationwide after one of my Beagles was bitten by a poisones snake. Fortunately, I was able to get him to the emergency vet in time and he's back to his normal self now. The bill for his treatment was about $2400. The process for getting my claim completed and my reimbursement was both simple and quick. A+ for Nationwide!
Insurer: Nationwide
By: Angel
checking up on my pet
Love that you all take the time to follow up and check in with my pet after her surgery. I’ve had Nationwide for 4 years since We got Bear as a puppy and have love it. Now have my mom and our son and his wife have Nationwide insurance for their pets. Highly recommend!
Insurer: Nationwide
By: Kasey
Great coverage and service!!
I was surprised when I saw that my claim was going to be covered 100%, what a great policy!!! Thank God my dog is ok and no further treatments are needed. Is such a relief having this coverage!!! Great service too and fast reimbursement.
Insurer: Nationwide
By: Patrícia