Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thank you Embrace
My golden retriever Diasey Mae has been blessed with good health her whole life. She only went to the vet for vaccines. We moved from NC to CA. Long story short, she got very ill suddenly. It's a scary situation just the thought of losing my sweet pea, best friend, road warrior (4 cross country trips). My other little guy had just gone through eye surgery. I called Embrace because 1 eye was pre-existing cataract but the other was a mass under the eyelid that was impossible to miss. It was fast growing..2wks. Embrace had not covered anything to date. I was upset about my golden & didn't understand why they didn't cover the 2nd eye tumor removal. The customer service girl couldn't have been nicer & very understanding of my extreme stress. They sent checks for a portion of Daisey's expenses. They are a good insurance co. Very helpful in a time of need.
Insurer: Embrace
By: gail
Helpful and friendly
The people I speak with are very helpful and friendly
Insurer: Trupanion
By: Ricardo
Helpful during stressful situations
I've had dogs insured for the last 7 years, with you -- currently 3 dogs.. never fail, their responsiveness is always there.. those answering the phone.. .knowledgeable, extremely pleasant and concerning during stressful situations.
Insurer: Trupanion
By: Kathy
felt like talking to a family member
I choose this score because talking to the representative was like talking to a family member.
Insurer: Trupanion
By: Elizabeth
I have never had one problem
I have never had one problem with my claim for my pet, and if I ever had to call they were more then helpful. It is a pleasure doing business with Trupanion
Insurer: Trupanion
By: Marianne
I recommend Trupanion to every pet owner
I recommend Trupanion to every pet owner I know and come into contact at a veterinarian��s office or hospital. Trupanion has always been there for my pet
Insurer: Trupanion
By: NISIA
I truly love Trupanion.
I truly love Trupanion. I have referred so many people. The ease of submitting claims, the quick reimbursements and the friendliest customer service puts you above other companies. I told your help desk I would work for your company because It's easy to stand behind something you believe in.
Insurer: Trupanion
By: Lisa
insurance to help cover the high costs
It was a startling blow to hear my dog has a rare cancer. It took me a minute to realize I had insurance to help cover the high costs. Thank you for the assistance and prompt handling of the matter.
Insurer: Trupanion
By: Tamara
It was super easy
It was super easy to make a claim and easy to use my vet did all the work It's a great services saved me and my dog a lot of grief with the process
Insurer: Trupanion
By: Terry
I've paid the premiums for many
I've paid the premiums for many years and never had a claim until recently. Trupanion has been wonderful since I started making claims for my dogs heart problems and then a cancer problem. They are extremely nice on the phone. The claims are handled quickly and the claim amount is deposited in my bank account within days. I will always get Trupanion insurance for future dogs.
Insurer: Trupanion
By: Kerry