Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Good friendly service
Good friendly service and good insurance plans.
Insurer: Trupanion
By: Alison
Great service and quick claims
I have had pets best for six or eight years on Chester and I have been completely satisfied. The customer service is great and the claims were done quickly. I will most likely use pets best again when I acquire another animal.
Insurer: Pets Best
By: Sandra
Fast Response from Pets Best.
Fast Response from Pets Best. Thank you!
Insurer: Pets Best
By: Michele
I always have a smooth experience
I always have a smooth experience with you guys and haven t had a problem yet!
Insurer: Trupanion
By: Maho
delivered as promised
Dealing with Trupanion is quick and easy...delivered as promised
Insurer: Trupanion Canada
By: Joan
Excellent customer service.
Excellent customer service. Quick claims pay out Excellent coverage.
Insurer: Trupanion Canada
By: Nicole
Very helpful customer support
Very helpful customer support, no issues in submitting for claims and receiving payments. Honest policy without loopholes
Insurer: Trupanion Canada
By: Cheryl
Customer service was so friendly
Customer service was so friendly and knowledgeable. They truly care for our fur-babies
Insurer: Trupanion
By: Patricia
Fair and caring
over several years (and 2 pets) we have found Trupanion fair, and caring. Wouldn't go anywhere else for our insurance
Insurer: Trupanion
By: Carol
Trupanion is the best!
My Boxers, Sadie and Frankie have been insured with Trupanion for the past 4 and 5 years. I cannot say enough about what an excellent experience it has been. Their claim process is smooth and extremely efficient. Additionally, when I have had to talk to someone via phone, their customer service respresentatives are always curtious and helpful.
Insurer: Trupanion
By: Karla