Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Best way to ensure wellness in your special pet!!
Our wellness plan for our Izzy is the best assurance we have that she will always have the care she needs. Our claims are processed immediately and our check is back to us in short time. All of Izzy’s shots, routine medical care, and special vitamins are reimbursed to us. Embrace has our heart because they really do care about our dog just like we do!!
Insurer: Embrace
By: Susan
Favorite insurance carrier to work with
After rushing Max to emergency a couple of times the receptionists were able to resolve the billing situation quickly with Trupanion and said that it was their favorite insurance carrier to work with.
Insurer: Trupanion
By: Danielle
So easy with Pets Best
After a scare with our pup, we were very relieved to have our claim approved and payment sent so quickly. The last thing we want after worrying about our pet is to also worry about payment. Pets Best made it so easy. With our last pet insurance company, it felt like we were jumping through hoops to get a claim approved.
Insurer: Pets Best
By: Nicholas
Claims processing is easy, efficient, prompt
Can't imagine what we would have done to care for our beloved Scooter's diabetes without PetsBest. Claim processing is easy, straightforward, efficient and prompt. I've never had an issue or a question about the handling of a claim.
Insurer: Pets Best
By: Arthur
Never had any issues
Having Pet Insurance has been the best decision I've made since I got my baby in April of this year. I've already submitted 5 claims and having that peace of mind is so wonderful. I've never had an issue with Pets Best, I submit my claims and receive reimbursement in a timely manner. Thank you for being there for my baby and I!
Insurer: Pets Best
By: Jamie
So grateful for your service
So grateful for your service and awesome customer service. Don't know how I would have been able to afford my dog's surgery without pet insurance.
Insurer: Pets Best
By: Julia
Responsive and quick
Always very responsive and quick turnaround
Insurer: Pets Best
By: Lyndall
Easy to do
Easy to do, simply to understand, fast and reliable service. What could be better when you are stressed about a pet. An enthusiastic supporter of trumpanion.
Insurer: Trupanion
By: Jana
We have always received conformation
except for the claims reaching your office staff through fax or email having to resend them quite a few times for the same claims everything else is fine. We have always received conformation the claims have been intercepted on you end but some how they get lost some where. Cyberspace maybe ?
Insurer: Trupanion
By: Mary