Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very good to work with
Very good to work with. Filing a claim is very easy. Will send emails checking in your pet
Insurer: Nationwide
By: Vickie
good service
No pet should be without this service. When they are sick this support really counts. The customer service and ease of claims make this company great.
Insurer: Nationwide
By: Luci
I had fast great service with my claim
I had very great service with my claim, it was reimbursed is a quick timely manner
Insurer: Nationwide
By: Lynda
Absolutely the Best!!
My vet recommended Trupanion to me 5 years ago, and it has bern the best insurance decision (including all kinds of insurance) that I have ever had! Claims are easy and response (by personal email) has most often been in 7 days or less. Efficient and Compassionate. Thank you.
Insurer: Trupanion
By: Deborah
Best insurance ever!
We switched insurance companies after learning exactly what this product offers. We are so pleased with the rapid service on the phone when we have a question, and the expedited returns on our claims submissions.
Insurer: AKC
By: Beverly
Have never had any problems
I’ve never had any problems since I started using AKC pet insurance. I’ve had a couple of big claims to process with them. Communication and contact with representatives are great, they care about your needs and are efficient with responses and making sure you understand everything. Submissions are easy and reimbursements are done in appropriate timing.
Insurer: AKC
By: Helene
Lets me focus on my pup's well being
My dog Franklin has been through some out of the ordinary health issues early in life. He had a severe bacterial brain infection when he was only 4 months old. Pets Best allowed me to easily submit claims and focus on my pups well being, not on collecting money and wasting time on phones calls, etc. Thank you!
Insurer: Pets Best
By: Dustin
We recommend Pets Best
Our Pomeranian broke her front right leg and Pets Best processed and paid the claim with in two weeks of submitting. Then they processed the follow up claim with two weeks. My wife and I are very satisfied with the service that we have received from Pets Best. We recommend pets Best to everyone we talk to.
Insurer: Pets Best
By: Terry
Thank you
I really appreciate your service
Insurer: Pets Best
By: Christina
An amazing company!
Trupanion is a truly amazing company. Some of the best customer service I've ever experienced in my dealings with any company or any type. And they actually do care about their customers! I'd recommend this company to absolutely anyone with a pet.
Insurer: Trupanion
By: Andrew