Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Stellar
Complete, concise and no hassle. Thankful that this service and resource was there when my young dog encountered big hip problems that were unusual. Thinking this protection would be for accidents with a busy dog and health later in life. I fully recommend Nationwide. It has made the tension and and stress less knowing I am covered with zero hassle.
Insurer: Nationwide
By: Rosemarie
Great Service!
I researched many of the Dog insurances and I found that Embrace offers the "mostest for the leasest". :O) I have found that the customer service is excellent..they respond quickly to emails, claims and phone calls. The wellness policy is nice but I probably won't renew that as the cost, at least for my pet, is only 34 dollars than if I just pay at the time of service with the limits I purchased. I have yet to use the accident /illness but they have always responded quickly to any questions I've had. I do wish they had a quarterly or monthly payment plan since my renews right around the end of the year and its hard to put out $465 extra at Christmas with other expenses..house taxes, car registration, Xmas gifts etc.
Insurer: Embrace
By: Katie
Still waiting for remebusmement
Took my dog to the vet on November 17 and I'm still waiting for remebusmement. So far I'm not impressed with this insurance company and I'm seriously considering canceling the insurance.
Insurer: Pets Best
By: Michelle
The perfect partner in pet healthcare!
I have had coverage with Nationwide for a couple of years now and have been impressed with how easy it is to do business with them... and in fact often complain to my health insurance company how much easier it is to submit claims! Anytime a friend gets a new pet, I recommend Nationwide as the perfect partner in keeping their fur-baby healthy.
Insurer: Nationwide
By: Laura
Overall outstanding pet insurance and service!
Our dog needed eye surgery for melanocytoma/melanoma. The whole procedure including pre-checks came close to 4,000 dollars... Healthypaws approved with no questions asked within a few days - remarkable! We are so grateful for the speedy review and the reimbursement of the costs as per contract. Super friendly service on the phone, and they even checked by email afterwards how things were going. It's a huge relief for pet ‘parents’ to have such a great insurance and not having to think about something horrible. Highly recommended!
Insurer: Healthy Paws
By: D
Overall outstanding pet insurance and service!
Our dog needed eye surgery for melanocytoma/melanoma. The whole procedure including pre-checks came close to 4,000 dollars... Healthypaws approved with no questions asked within a few days - remarkable! We are so grateful for the speedy review and the reimbursement of the costs as per contract. Super friendly service on the phone, and they even checked by email afterwards how things were going. It's a huge relief for pet ‘parents’ to have such a great insurance and not having to think about something horrible. Highly recommended!
Insurer: Healthy Paws
By: D
Good friendly service
Good friendly service and good insurance plans.
Insurer: Trupanion
By: Alison
Great service and quick claims
I have had pets best for six or eight years on Chester and I have been completely satisfied. The customer service is great and the claims were done quickly. I will most likely use pets best again when I acquire another animal.
Insurer: Pets Best
By: Sandra