Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Always have amazing service.
Always have amazing service. Never hold times, customer service knows their stuff and they are always sweet and seem to genuinely care about your situation. Thanks!!
Insurer: Trupanion Canada
By: Rachelle
Knowledgeable and helpful
All our pet insurance needs have always been dealt with in a timely manner and to our satisfaction without any hassle. Whenever we contacted Trupanion either via phone or email, our questions were answered and people we dealt with were courteous, knowledgeable and helpful.
Insurer: Trupanion
By: Aleksandra
Thank you!
The woman I spoke to really knew her job and helped me quite a bit.
Insurer: AKC
By: William
fast and easy.
fast and easy. One email is all it takes!
Insurer: Trupanion
By: Yelena
It was very easy
It was very easy to file a claim and your customer service (no matter who I talked to) always very friendly and accommodating. The only thing why it is not a 10 is because of the deductible - it is per condition
Insurer: Trupanion
By: Annabelle
Trupanion always has wonderful customer service
Trupanion always has wonderful customer service
Insurer: Trupanion
By: Patti
Positive experiences
All my experiences with Trupanion have been positive and when my dog had cancer Trupanion was there.
Insurer: Trupanion
By: Renee
Great customer service
Great customer service and pay fair share of costs
Insurer: Trupanion
By: Matt