Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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THE BEST PET INSURANCE!
We rescued our pit a year and a half ago and I researched every pet insurance I could find. Figo was offering the most coverage for the lowest price. Since then I have had to file 5+ claims and the process using their app couldn’t be easier. Not only that but they close and pay the claims within days and my recent ones have been closed within hours of me opening them!!!! I couldn’t ask for a better pet insurance!! One time I also had to call customer service to ask a question before I filed a claim and they were so nice and competent and helped me get answers quickly.
Insurer: Figo
By: Callan
The seemingly endless rate hikes and lack of transparency at Healthy Paws are very disappointing.
I have been a Healthy Paws client since 2014 and my rate has gone up every single year. My rate went up 15.5% from last year and has gone up a total of 57% since I first joined. I was notified through a February email from “Jennifer at Healthy Paws Customer Care” about the most recent increase that would occur in April. I reached out to the corporate office where Liz informed me that the increased rate was reflective of the increased veterinary cost and claims in my area. I stated that in my community of pet owners we had not seen anywhere close to a 15% increase in vet costs over the past year and would like to see some documentation to reflect their claim. Liz stated that would not be a problem and that I would receive documentation the following week. No one ever got back to me so I followed up through the inquiry form on the Healthy Paws website. My continued follow-ups have yielded emails from Beth at Healthy Paws Client Services apologizing for delays in providing my documentation request and stating that she will reach out to the team/manager handling the request. My rate has now officially gone up and still no documentation or other satisfactory response has been provided other than to reiterate that the rate hike is due to an overall increase in the frequency of high-value treatments (again, without documentation). My dog just had his annual at the vet where costs hadn’t increased at all from last year let alone by over 15%. Meanwhile my neighbor’s pet insurance rate from a different provider, which began at a similar cost to my own, has not gone up at all in the last 5 years, let alone by over 50%. The lack of transparency and seemingly endless rate hikes at Healthy Paws is very disappointing.
Insurer: Healthy Paws
By: Caitlyn
Excellent service, quick payments
Excellent service, quick payments
Insurer: Trupanion
By: Lynne
Uncomplicated
Customer friendly, uncomplicated claims process
Insurer: Pets Best
By: Debra
Trupanion is a godsend
Trupanion has been a godsend and they make claims so easy
Insurer: Trupanion
By: Dana
You process my claim before I leave the vets
You process my claim before I eave the vets I am very grateful
Insurer: Trupanion
By: Pat
Representatives are always easy to get through to answer any questions.
Representatives are always easy to get through to answer any questions. Love talking to a live person! They are knowledgeable, courteous and polite. Trupanion is very efficient in handling of claims. Highly recommend Trupanion!
Insurer: Trupanion
By: Ellen
A life saver!!
Easy online claims submission process, fast payment, thank you for the excellent service!!!
Insurer: Trupanion
By: Brian