Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Amazing.
Amazing. Trupanion is great and the claim process is easy!
Insurer: Trupanion
By: Jean
Very easy process
Very easy process, good communication throughout.
Insurer: Trupanion
By: Mike
Excellent customer service
Excellent customer service & promptness in responding to claims
Insurer: Trupanion
By: Karen
Everyone at Trupanion is so helpful
Everyone at Trupanion is so helpful in processing my claims quickly. I am so grateful for this company!!!
Insurer: Trupanion
By: Rebecca
everyone is so helpful and polite.
everyone is so helpful and polite. no matter what I need I get helped and not put on hold because they cant help me and transfer me around
Insurer: Trupanion
By: Thomas
Great Service with prompt
Great Service with prompt payment. The new online service is very easy to use and communication on the process is prompt
Insurer: Trupanion Canada
By: Colin
Very responsive and caring
Very responsive and caring communications
Insurer: Pets Best
By: John
Pleasure to work with
Adam is an absolute pleasure to work with. He has gone above and beyond to work with my family to renew our policy. He put great effort to make sure our needs were met and all questions were answered as we went thru the renewal process.
Insurer: AKC
By: Kerin