Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Response by company is reliable and timely.
Response by company is reliable and timely.
Insurer: Nationwide
By: Miriam
Good overall, could have done more onboarding for me
I thought it was so cool that you have an app to submit claims, but I downloaded the nationwide app and spend several days getting my access denied and had to use the website to submit my first claim. In the welcome process, it would have been easier for me if you had specified which app (vitusvet) I should be using, and I hope that's the right app. Other than that, I'm happy with the service and look forward to many healthy years with my pup in good hands.
Insurer: Nationwide
By: Emily
Great pet insurance!
Nationwide has been really great! They have covered 90% of our urgent vet services after the deductible without hesitation or discussion. We had a problem with one check and after calling I received quick customer service with no problems sending a new check. We are happy that we chose Nationwide!
Insurer: Nationwide
By: Stephanie
Great to have insurance that respond fast.
Claims are really easy, but always have a problem with your fax number. I have to call to ask for another number. But otherwise the responses are fast. Thank you
Insurer: Nationwide
By: Adriana
Great service
Everything is very easy. Only issue is the claim section should be clearer to navigate.
Insurer: Nationwide
By: Mikila
I'm very impressed with the coverage!!
Was hesitant at first to get pet insurance for my dog. After his yearly visit to the vet that completely changed my mind. I was able to take a picture of the invoice that I had paid to the vet and submit it for a claim right on my phone though the app. Got my check in the mail about a week later! I recommend Pet insurance to all my family and friends now.
Insurer: Nationwide
By: Adam
Life savers
My cat got into something in the house while I was away and had to be hospitalized for 2 weeks, and had a stomach tube placed for well over 2 months. If it weren’t for healthy paws, my cat would not be here. The fact that they don’t have a limit played a huge role as well. They paid exactly what they said they were gonna pay, no questions asked. Highly recommend.
Insurer: Healthy Paws
By: Samantha
Relieved!
I was so relieved when FIGO paid the claims for my dogs emergency hospital stay. I would not have been able to afford her care without FIGO.
Insurer: Figo
By: Merle
Compassionate and Efficient Service Always
Trupanion has seen my dog Chili and me through a long treatment for her stomach cancer. This has included surgery, twice monthly chemo and now an immunotherapy treatment. The Oncologists at Tufts Cummings Veterinary School Hospital have been wonderful and are as pleased as we are to see the continuing support from Trupanion as we navigate this journey.
Insurer: Trupanion
By: marilyn
Best company ever
I can't say enough everything about my experience with embrace was wonderful..we emded up having to put our dog to sleep. :( we received emails and a hand written card with many signatures. Prompt responses and claims processed. I have referred numerous people to get insurance thru your company. Thank you for making this very hard time alittle bit easier for us..
Insurer: Embrace
By: Angela