Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Nationwide pet insurance is wonderful. They are prompt on paying on clai
Nationwide pet insurance is wonderful. They are prompt on paying the claim and they check to see how my dog is doing
Insurer: Nationwide
By: Katherine
Awesome Pet Insurance Company
Have been using Nationwide for about a year and am very happy with the service I have been getting. Filing claims is a breeze, even better is that the reimbursement is ACH'd directly to my checking account. What a time saver!!!
Insurer: Nationwide
By: Leslie
The best pet insurance ever, they are professional efficient and fair would highly recommend them.
Our beloved Yorkshire Terrier is still with us because of Trupanion. Trupanion is a wonderful insurance company that has been holding Verdell's "PAW" for the last year, with their fantastic customer service and promise to take care of his medical needs exactly as they said they would. I recommend this insurance company to anybody who has a dog or a cat. We have trupanion insurance on all of our pets.
Insurer: Trupanion Canada
By: Pam
Awesome!
Wonderful!! They are here to help
Insurer: Trupanion
By: Dawn
Great coverage and response time.
As a traveling photographer, Nationwide provides me a comfort level that no matter where I am in the US, my pal Mannie is covered. Whenever we have required care, Nationwide always has been quick to respond and never has delayed payment.
Insurer: Nationwide
By: Charles
Excellent Pet Insurance
Excellent insurance company. I have had this insurance on three different dogs for the past several years. Trupanion has always been fair and reimburses the money for your claim quickly. If you do not agree with their findings on a claim, they have been fair in the appeals process. I would most definitely recommend them to my family and anybody else looking for insurance on their pets.
Insurer: Trupanion
By: Linda
Efficient, fast service and review of claims
Nationwide has consistently performed quick and accurate review and handling of claims. Questions are handled professionally and in a friendly manner. They have been our insurance carrier for pet insurance since 2010 and we would choose no other carrier.
Insurer: Nationwide
By: Dherndon
Helpful and encouraging
Trupanion was helpful to get information on coverage
Insurer: Trupanion
By: Kellie
Satisfied customer
I have been very satisfied with Trupanion's services. They have been very helpful in times when my dog has been so sick. It is comforting to know they have your back, especially when vet fees are so expensive. I would not hesitate to recommend them to anyone.
Insurer: Trupanion
By: Jeri
Very pleased
To be honest, I was very skeptical about pet insurance. After losing a pet to cancer a few months ago and not having insurance, I realized how high the bills could reach. We recently adopted a new dog. One month to the day of adopting him, he lunged into the street and was hit by a car. Thankfully I had bought Embrace pet insurance the day after adopting him. I was hopeful that the bills would be covered as promised. We had no problem at all submitting our claims and receiving our payments in a timely fashion. Thankfully our dog is healing very well and we cannot thank Embrace enough. Having this coverage made a traumatic incident a little more bearable. We never thought an accident like this could happen, but when it did, Embrace came through for us.
Insurer: Embrace
By: Amy