Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great customer service
Great customer service and prompt responses.
Insurer: Trupanion
By: Amy
always prompt with reimbursement!!
Our experience with Trupanion has been excellent, always prompt with reimbursement!!
Insurer: Trupanion Canada
By: Kim
Fantastic, speedy claims process
Fantastic, speedy claims processing. It was our first visit to the Vet as a new puppy, and Pets Best helped cover a lot of our wellness fees, much easier than human health insurance to work with. Tucker (and his mom) are appreciative.
Insurer: Pets Best
By: Mackenzie
Very Friendly and informative
Representative was very friendly and informative
Insurer: AKC
By: Leslie
INCREDIBLE-PROFESSIONAL
YOU RE INCREDIBLE-PROFESSIONAL IN EVERY WAY!!!
Insurer: Trupanion
By: Myrna
I am truly impressed
I am truly impressed at your customer service and timely response to the claim I made! Less than a month I had the deposit in my bank account. Thank you so much!! Lisa
Insurer: Trupanion
By: Lisa
Extremely easy to submit a claim
Extremely easy to submit a claim and was pay much faster than expected. Never thought I was going to ever have the need for pet insurance. Luckily I had trupanion and it made paying for the life saving emergency surgery on my dog less of a burden.
Insurer: Trupanion
By: Phil
The ease of filing my claim
The ease of filing my claim and the quick review and approval was amazing. Thank you so very much for ensuring a wonderful experience during a tough time for my fur baby and I.
Insurer: Trupanion
By: Tiffany