Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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5 Star service
excellent service and timely claim processing!
Insurer: Nationwide
By: Mark
Wonderful
I am pleased that my claims are addressed in a timely manner. I am happy with the services this company provides.
Insurer: Nationwide
By: Duska
I really enjoy best pets. They are kind and professional.
I really enjoy best pets service. They kept me inform and they are kind and very professional service.
Insurer: Pets Best
By: Sherlinda
Nationwide was very thorough regarding CLAIM processing. When I call with questions, the representatives are very knowledgable.
Nationwide has been very thorough regarding CLAIM processing. Whenever I call with any questions/concerns, the representatives are very knowledgeable.
Insurer: Nationwide
By: Lisa
The coverage provided by Nationwide for my pet is worth every dime of that premium!
I could not be happier with the coverage and the handling of claims for my poor little Goldie Fawn who needed ACL surgery. We love our pets but sometimes costly care is not feasible. You take that worry away so we can enjoy the short time we get to have them in our lives, which is never long enough.
Insurer: Nationwide
By: Nova
Terrible Service
Been waiting 7 weeks to have a claim paid. Allied today and was told it still had not been reviewed and asked if I wanted it expedited? Are you FING kidding me? Plan to cancel and write a bad review just about everywhere and anywhere I can.
Insurer: Nationwide
By: Bill
These guys are great! Highly recommend.
First claim submission to Embrace and it couldn’t have been easier. I submitted about 10 months worth of claims and Embrace breezed through them quickly and efficiently. We couldn’t be happier with their processes and professionalism.
Insurer: Embrace
By: Hal
No regrets. I told my son he also got it for his dogs
Claim process fast had my money back in a week . The website it's very easy to understand.thank you.
Insurer: Pets Best
By: Madelene
The reimbursement process is too slow.
Getting answers over the phone is like getting smoke blown up your behind. The reimbursement process is way too slow.
Insurer: Nationwide
By: Nichol
True piece of mind for our tiniest family member.
The entire process with Nationwide Pet Insurance is simple and hassle free. No surprises. It's great to know that money will never be an issue when it comes to our two precious kitties having the best health care possible. Nationwide Pet Insurance is a real blessing.
Insurer: Nationwide
By: Curtis