Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Focus is on customer service
This insurance company is truly focused on your pet’s medical needs. I’ve found them to be fair and consistent in their review of submitted claims. I would (and have) recommend them to others.
Insurer: Nationwide
By: Kathleen
Th
Trupanion's promptness in analyzing claims and paying them is outstanding. So far, this company has done everything they said they would do in their guidelines.
Insurer: Trupanion
By: Paul
You are the best
You are the best. I highly recommend your company.
Insurer: Pets Best
By: Dolores
Never a bad experience
The usual claim experience. I was kept informed along the way via email (my choice) and received an update when it was complete. I have never had a bad experience with Pets Best.
Insurer: Pets Best
By: Phyllis
Best experience
Crystal made me feel at ease with the policy I have for my Esme. And welcomed to Pets Best! First and best experience filing a claim with you! Thank you!
Insurer: Pets Best
By: Loretta
Honored on Appeal
While my claim was initially rejected, when the vet contacted Trupanion to appeal the claim she was successful. You have covered the care of our cat while we have only been customers for a short time. You can bet we will stick with you now that we've seen you in action.
Insurer: Trupanion
By: Jessica
Quick set and payment
Quick service and payment for emergency situations. Great company. Would recommend Trupanion to everyone. I'm grateful to have this coverage.
Insurer: Trupanion
By: Jill
The best customer service !
Always prompt, caring and courteous.
Insurer: Trupanion
By: Marc
Trupanion is the best
I have been a client of Trupanion for many years and am completely satisfied with everything I've submitted. My dog has allergies and all my claims relating to her allergies have been paid quickly. I have recommended Trupanion to many people.
Insurer: Trupanion
By: Mary