Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Nothing has changed
I have been a fan of Trupanion up until lately, but I've had so much trouble getting through on the phones, getting help with an issue, being told the issue is being handled, and still nothing has changed. I'm wondering if Trupanion are just having temporary staff issues or if this is long term?
Insurer: Trupanion
By: Lori
I've always had very good interactions
I've always had very good interactions with Trupanion customer service--much better than with most companies.
Insurer: Trupanion
By: Bonnie
teddy had his surgery today.
teddy had his surgery today...things went great...and you guys were terrific!
Insurer: Trupanion
By: Robert
Dustin was very helpful and informative
Dustin was very helpful and informative besides being extremely nice
Insurer: Trupanion
By: Carolyn
Customer Service was great
Customer Service was great and handled my anxiety well !
Insurer: Trupanion
By: Hilary
Pleasure to deal with Trupanion
it is always a pleasure to deal with Trupanion, even when I have a claim. They have the best people on the phones, who truly care about their interaction with me.
Insurer: Trupanion
By: Nancy
Extremely easy process
The claims process was extremely easy! I wish my health insurance was this easy! Thanks!
Insurer: Pets Best
By: Preston
Best in the business
The claims process and the payout process are the best in the business. I find the things that are/aren't covered a little frustrating, but overall, we love our insurance. I found that not covering his tooth extraction was quite frustrating as it happened on the 14th day of his insurance being active. But mostly, thank you for helping us find a manageable way to help keep our favorite family member safe and healthy.
Insurer: Pets Best
By: Amber
PetsBest is great
PetsBest has been great to work with. The claims (3 during the past 3months) were easy to file , paid promptly, and with an easy to understand EOB (explanation of benefits). I worked with another highly rated insurance company of few years ago with a different pet. I will just say that it was not a pleasant experience. I will always insure my pets with PetsBest due to the way this company handles claim. Very reliable, honest company.
Insurer: Pets Best
By: Rebecca