Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet Insurance is Top Notch!!
I love that my English Bulldog, Jagger, is insured with Nationwide Pet Insurance. Payment is quick and Customer Service is great!
Insurer: Nationwide
By: Lisa
Coverage is very good. Have had trouble with getting correct information from Customer Service in the past.
I am very pleased with the coverage to date. My only complaint has been the several calls and trial submissions it took for me to get a correct answer on how to submit my VCA Care Club bills so that they would be accepted and reimbursed.
Insurer: Nationwide
By: Christine
LOOK NO FURTHER....NATIONWIDE'S THE BEST
I really love your insurance company and all they have done for us so far!... I have sent soon many people over to you I couldn't even count. I tell them I love u so much I don't even care about the reward for referral because I used 3 others and U R THE BEST!.... now I do need to ask why is it that Yani has a cherry eye when I adopted him and put him in with u all..... its considered pre-existing and his eye is not insured. EVEN THOUGH NOT ONCE WAS HIS EYE INJURY DUE TO HIS CHERRY EYE. (DOC JUST BEING CAUTIOUS) ... Yani gets excited or dogs get excited on Yani and sometimes he just gets scratched or whether dust got into his eye and he wouldn't open eye so I took him in ..it's left or right eye but that's the only problems hes ever had. ANYONE CAN GET SOMETHING IN THEIR EYES Yani should not be faulted like I said from day 1 .. that is ridiculous part I found. There are dogs that have cherry eyes so bad they have to get surgery. I agree and yes that eye would be a problem eye already excluding is accepted once seen by others...but Yani hasn't. sight BUT YANI'S IS SO TINY U CAN NOT EVEN SEE IT UNLESS u know about it and look for it. I never ever saw that at the shelter and the doc did not catchbat first and admitted to how tiny and unbothersome it is to him. No worries. Not fair that not 1 of his eye issues was a cause because of the cherry eye. I get it you won't pay for cherry eye issues or CHERRY EYE SURGERY ..... but SCRATCHING EYES just like probably all the other animals AND OTHER ITEMS WRONG WITH EYES THAT I DONT EVEN KNOW ABOUT YET BECAUSE U EXCLUDE THE WHOLE EYE NOT RIGHT. Pls look into....i really thinl there was a mistake made here. ThaNk u
Insurer: Nationwide
By: LYDIA
Investing in Decision Making
I have been an ASPCA customer for 9 years and they have been amazing partners around making decisions for my little baby Gia. She she aged with constant determination, she had a good handful of setbacks. Knee surgery, degenerative disc disease and other illnesses to name a few. Always fighting for another day to be laser locked on me at home, a true companion and definition of "Man's best friend." While she faught, I was plagued with major decisions around how to make good calls about care, surgeries and wellness which were very hard and emotional. If it wasn't for ASPCA, knowing that their service was there I honestly don't think Gia would be turning 13 this August. It is the peace in mind that you look for along with an amazing care provider. To that we say thank you and savor every moment we have together!
Insurer: ASPCA
By: Nunzio
Happy
We are very satisfied with the coverage as well as the prompt service.
Insurer: Nationwide
By: Nancy
Hassle Free Claims, Wish I Enrolled Sooner.
Very pleasantly surprised, I've never used pet insurance and waited 7 years before buying insurance for my two dogs. If I had known it was this easy to submit claims, and they pay all claims without hassle, I would have signed up much sooner. This year one of my dogs had two surgeries (for two separate tumors) that would have cost us thousands. It was covered by the ASPCA and they will not raise my rates or cancel my policy even though they were expensive claims. The claims process is super simple, I just upload my receipt form the vets and they do the rest. It is way easier then I thought, I assumed an insurance company would do everything to not pay a claim, but ASPCA has been so easy they pay all claims without giving me any trouble. Highly recommend.
Insurer: ASPCA
By: Jake
Great and Fast Service!
I've had Nationwide for years and am really pleased how they have handled and processed every claim.
Insurer: Nationwide
By: Charity
It's great knowing you're helping me keep my BJ healthy and fit. Thanks Nationwide. You're the best!
Our BJ had eye surgery to remove a cyst on his eyelid. BJ is doing well now and back to his rambunctious self! I submitted my claim electronically and was quickly reimbursed for part of the cost. Thank you Nationwide for being there for us!
Insurer: Nationwide
By: Gail
Review
The Claim Process could be a little easier, but now that I understand it, it is getting better. Customer Service has been great.
Insurer: Nationwide
By: Lisa
Just amazing
You guys were diligent and super fast reviewing our latest claim. Impressed!
Insurer: Nationwide
By: Lorena