Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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process was very quick.
The submitting the claim and the time it took to process was very quick. Even taking to a really helpful human on a phone and clarifying what needed to be done was really great!
Insurer: Trupanion
By: Emma
Good response to phone call.
Good response to phone call. Have not seen checks yet. When they arrive it will go up to a 10.
Insurer: Trupanion
By: Patrick
Never given the run around.
After submitting our claim, I was kept abreast of the claims processing. I never was given the run around.
Insurer: Trupanion
By: Jo
Trupanion is wonderful
Trupanion is wonderful, thank you for helping out with my dog s vet care
Insurer: Trupanion Canada
By: Amanda
Quick response
Thank you so much for quick respond. You're the best.
Insurer: Pets Best
By: Lutfiye
It is so easy to file claims using smart phone
It is so easy to file claims using a smart phone--thanks so much for making this a great way to make claims!
Insurer: Pets Best
By: Charlene
Pets Best has been great
Everything has been a + for Pets Best, until a recent disappointment. King suddenly could not move his back legs, so I took him to Sage Emergency and he was immediately seen by a neurologist who did MRI and a spinal tap to rule out cancer. That maxed out any more help we need for his meds to help him walk. Otherwise, Pets Best has been GREAT!
Insurer: Pets Best
By: Susan
Detailed information
Peter was most efficient and detailed. A pleasure.
Insurer: AKC
By: Cheryl