Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to submit and clear benefit responses
Nationwide Pet Insurance has been pretty easy to use; I added it to my VitusVet app and use that to submit. Claims are processed within a couple weeks and a check arrives in the mail. Making claims is easy although I am usually unsure of what will be paid back to me. I have both the Major Medical and the Wellness Plus Rider. The Wellness Plus covers a good value of her vaccinations/shots and her standard bloodwork, but covers very, very little of her heartworm/tick medicine (covers less than half the year of cost for heartgard and nexgard). I feel like I may just be breaking even on this portion of the plan. The Major Medical is a good piece of mind but I have, fortunately, not needed to utilize this part of the plan.
Insurer: Nationwide
By: Andrea
Excellent company to deal with
Terrific service. Pleasure doing business with. Had one issue regarding direct deposit. Checks were sent to bank, bank never received them. I had to cancel that service. No big deal because a paper check is issued within 2 days.
Insurer: Nationwide
By: Barbara
Easy to submit
The claim process is easy and it doesn't take too long to get updates on your claim as it's processing.
Insurer: Nationwide
By: Jessica
Thank you
The website is easy to use, and I appreciate the explanations that come with the claims when paid. Bretagne is doing much better. Shes still a crazy, energetic and hard-headed puppy, so if there is a policy to help with that, let me know! :)
Insurer: Nationwide
By: Diane
Great service!!
We have been customers for a long time and we have had great service..
Insurer: Nationwide
By: Ray
Why didn’t I find them sooner!
I love Figo! I am always recommending to friends and family. They are so quick with filing claims and their customer service is amazing; they’ll contact you next day if you couldn’t get ahold of anyone. They offer great plans and also give discounts to veterinary staff. My dog has allergies and everything has been covered.
Insurer: Figo
By: Brianna
Great pet insurance!
Your insurance and consumer service is great!
Insurer: Nationwide
By: Luke
Pet Insurance done right
Nationwide pet insurance is competitive and very easy to work with!
Insurer: Nationwide
By: Angela
Very happy with Nationwide
I have had 3 dogs with first VPI , now Nationwide. Service has always been great. 24 hour vet helpline is priceless.
Insurer: Nationwide
By: Margery
Fast, simple and reliable.
Great fast service.
Insurer: Nationwide
By: Lorie