Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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BEST PET INSURANCE!!!
I cannot day enough great things about Figo! Their app is super easy to use, reimbursements are quick to be paid, and their customer service is beyond compare. I am so happy I chose Figo and I hope others do too!
Insurer: Figo
By: Jen
Excellent Customer Service
Great customer service. Made filing a claim very easy.
Insurer: Nationwide
By: William
Easiest Insurance Claims and Payment Process Ever!
Dealing with Nationwide Pet since we got our puppy has been the easiest thing ever! I am able to file the claims easily from my mobile phone. Setting up the insurance was easy as well and very well explained as to what benefits I would want to purchase or not. Reimbursements are VERY timely! And all communications from Nationwide Pet make me feel like you really care about my puppy Colt! The messages always seem to be personalized and genuine! Thanks for providing great coverage for my four-legged fur baby!
Insurer: Nationwide
By: Jennifer
Nationwide Pet Insurance has been good yo work with.
This past month was my first vet visit for my dog since procuring Nationwide pet insurance. The appointment was for a routine annual exam. Processing the claim was quick and easy. I appreciate the staff at Nationwide who answered questions and those that were behind the scenes processing.
Insurer: Nationwide
By: Leslie
Fantastic, fast, thoughtful, thorough service on my first two claims.
Figo provides fantastic, fast, thoughtful, thorough service on my first two claims. I recommend that everyone have pet insurance and Figo is really great.
Insurer: Figo
By: Kate
nationwide is great, claims are handled quickly and I have recommended you to several people on the Boxer websites I am on.
Very happy with the service
Insurer: Nationwide
By: Paul
Best pet insurance out there...
Yes, its a bit on the spendy side, but love that it covers more than just illnesses and accidents. The heartguard and nexguard (which my dog is on year round) is also covered. Preventative care is really important to ensure my dog lives a full life, and taking care of things (like dental care) that could shorten or reduce the quality of life without having to worry about the HUGE bill is nice. It's super easy to submit claims, and if you have any questions they are a quick phone call away... and SUPER helpful. By far the best insurance company I've had to deal with.
Insurer: Nationwide
By: Carla
Unbeatable Claims Service
Our 2 year old Shih-Tzu just had to have major surgery for a bowel obstruction. The claims team reviewed our claim & had it paid in less than two weeks. I have worked in the (people) insurance business for over 40 years so I know a thing or two about settling claims. Their service is fantastic!
Insurer: Healthy Paws
By: Jeffrey
Great service.
The service has been great. Anyone I talked to on the phone has been more than helpful. The insurance so far has paid what I expected so very happy with that. Tia was able to have her surgery to remove a malignant tumor and her life expectancy now is normal.
Insurer: Nationwide
By: Beverly
Super fast and reliable!
Couldn’t have a better experience than we have had with nationwide!
Insurer: Nationwide
By: Kelly