Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The best investment you can make for your pet
We've been with Embrace for around 8 years and have our two lab mix dogs insured. I literally never write reviews and it takes so much for a company to impress me nowadays. I can honestly say that Embrace has blown away our expectations. I'm not a fan of insurance. My wife convinced to buy a policy with Embrace after much pushback from me. We have never had an issue with a claim. They process and pay claims in a timely manner. If you call their customer service number, you get a person on the phone immediately and they are ALWAYS pleasant and helpful. I cannot recommend Embrace enough and I promise you it's worth the investment (especially the optional wellness coverage because you can use it on almost anything pet-related).
Insurer: Embrace
By: Jeff
Very Happy With Figo.
They have been very helpful with any questions I have had, all the way from signing up to using my app on my phone to submit claims.
Insurer: Figo
By: Chrystal
Caring and easy to use
ASPCA is the only caring pet insurance I have seen. They sent us handwritten notes, called us to see how our pet is doing after vet visits. The app is extremely easy to use.
Insurer: ASPCA
By: Florian
Figo out and get this insurance
Figo has been a great insurer - fast to respond to emails, quick to address claims, and have done a great job in explaining their policies when I was unclear. This is my first dog and I was nervous about the process of filing claims, submitting forms, crossing t's, dotting paws--I mean, i's...Figo made it all really simple. Customer service is one of the most overlooked aspects of digital companies. Not at Figo. They are empathetic and they act fast. What more could you ask for in a pet insurance company?
Insurer: Figo
By: Matt
I liked that I had a follow-up
I liked that I had a follow-up email when it was taking a little bit longer than normal.
Insurer: Pets Best
By: Lisa
Smooth from start to finish
I had a great experience with submitting my first claim. It was processed quickly and efficiently. The process from start to finish was easy and smooth. I highly recommend Pets Best and we are very thankful we have it for our little Lucy girl!
Insurer: Pets Best
By: Janis
Pest Best has been amazing
Pets Best has been amazing to my fur baby family. Friendly, very helpful staff both on the phone and by email. thank you so much! I will be adding a new fur baby to our plan in August!
Insurer: Pets Best
By: Jennifer