Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Better than any human insurance company
I have had coverage with Figo for the past 2 years, and they continue to impress me! There are some coverage exclusions, but they are all clearly explained before you sign up for your plan. Filing a claim could not be easier, and they are usually processed within 24-48 hours. When my pup needed an expensive surgery, I was able to submit vet records ahead of time for pre-approval, so I knew that the procedure should be covered. Thanks for everything, Figo!
Insurer: Figo
By: Molly
Thank you for your concern
Thank you for your concern about Cain. He has recovered from the bad rattlesnake reaction. Thank you for your the great 👍🏼insurance you provide.
Insurer: Nationwide
By: Mary
So pleased we chose Nationwide for Gusto’s pet insurance. Would recommend it to all.
Nationwide pet insurance has proven to be extremely worthwhile. Great service, claiming is hassle free and the vet helpline is a bonus. Thanks Nationwide.
Insurer: Nationwide
By: Vanessa
Best Pet Insurance available
Figo makes the claims process really easy, being both transparent about their de and fair in reimbursing for covered claims.
Insurer: Figo
By: Steve
Trupanion makes it possible to give my pet the care she must have for survival.Thankyou!
Trupanion has been there many times to help me afford the care my dog has needed to survive.I tell people with pets to really consider Trupanion pet insurance. I couldn't afford a pet without the help of Trupanion..Thankyou!Thankyou!andThankyou Trupanion
Insurer: Trupanion
By: Lynn
Best pet insurance company ever!
Besides the fact that each year the rate increases in pretty high amounts, it is otherwise beyond wonderful. Top notch customer service, fast claim compensation and great coverage. I just hope it doesnt keep increasing each year for it wont be very affordable anymore. 😔 Dealing with cancer myself, money is tight yet I want my cat taken care of as well. Keep up the great work Figo!
Insurer: Figo
By: Tami
Figo is the best!
Not only does Figo pay your claims within a couple of days but they also are very compassionate when your fur baby passes away.
Insurer: Figo
By: Kerry
Exceptional Service and Communication regarding the claim process
Great company with good customer relations.
Insurer: Nationwide
By: William
Excellent coverage and easy process
Great experience every time we have submitted any paperwork. The process is simple and that is important as we have busy lives. Thanks!
Insurer: Nationwide
By: Jaime
This was the easiest and most pleasant experience I have had when dealing w/a scary situation of having a ill animal, thank you.
This process was so easy and self-explanatory, I am so grateful for your help and peace of mind in caring for my baby Frenchie! The claim was paid before I even left the vets hospital. I can't say enough great things about the customer service and prompt response when submitting my claim. This is my first time having pet insurance and I am so happy I went with Trupanion!! I recommend it to everyone!
Insurer: Trupanion
By: Chivaughnne