Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Amazing service from Nationwide
Nationwide continues to impress me and my family. Our English Bulldog unfortunately has had multiple health issues since he was a puppy. Nationwide has made it capable for our bully to receive care from the top providers. We love our bulldog and he is a part of our family and we are so happy that Nationwide has become an extended part of our family too. They truly care for your pet.
Insurer: Nationwide
By: Bridget
This insurance has been a life saver!
We were really worried about our Chessie, Finnegan. He started having terrible diarrhea and losing alot of weight very quickly. Needless to say our vet bills were mounting up but Nationwide kept paying thems and never once questioned us about his treatments. We have three dogs; Norman, Killian and Finnegan and I could not imagine how we would handle everything without having an insurance on our side that really understands what we feel for our pets. They are like our children and when they are sick, there is not enough we can do to make them feel better! We are so grateful for this insurance. I think they are the best out there!
Insurer: Nationwide
By: Lissette
Great coverage for the price.
Agents are very helpful. Claims handled quickly. You can cater coverage to your needs and price range.
Insurer: ASPCA
By: GERALDINE
Lengthy waiting time for reimbursements
I am thankful for Nationwide offering pet insurance and feel it has been extremely useful and beneficial. However, the length of time waiting for reimbursement is quite lengthy , and I wish they could be more efficient with it.
Insurer: Nationwide
By: Laura
Have not received reimbursement
Got a notice saying the check was sent out. That was on November 30. It’s December 14, and I still have not received my check. I called and asked about it but no one was of much help.
Insurer: Nationwide
By: Erin
Customer service
Des from customer care was amazing. Such a delight to talk to and resolved my issue quickly and effectively. Nationwide is simply a saving grace when you have such a trouble maker for a pet. Dexter is really thankful to have nationwide on his side (and so am I)
Insurer: Nationwide
By: Katherine
Can live in this
I've been using this insurance for several years and have been pleased. Only thing I have an issue with is that it takes very long to get reimbursed.
Insurer: Nationwide
By: Karen
Glad to have your insurance
Grover, normally a happy and healthy boy, has had unexpected health issues these last 6-7 months. Thanks to Nationwide Insurance, my first worry can be getting him cared for by his doctor, instead of worrying about weighing the cost vs treatment first ... something no pet parent should ever have to do. Additionally, the customer service team at Nationwide is exceptional. They address my questions in a clear, brief, and courteous manner, making me feel relieved after each call. Human insurance companies could take a big lesson from the insurance coverage and customer care that Nationwide provides its pet parents. Thank you!
Insurer: Nationwide
By: Lisa
Smooth Claim
Nationwide was so helpful when my baby was sick.
Insurer: Nationwide
By: Charles
Great Service!
I have nothing but positive things to say about Nationwide. Claims have been handled on time and in a satisfactory manner. I would happily recommend them to anyone with a pet.
Insurer: Nationwide
By: Terry