Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Good and easy to work with
Very easy and responsive
Insurer: Nationwide
By: Matt
Your time is worth nothing
Embrace goes to outrageous extremes to make sure that the claims process is convenient for their employees, by putting all of the burden on their customers. 1. When you file a claim, instead of emailing you after they have processed the claim, Embrace says "Keep an eye on your claim online by logging on to Embrace Claims Portal. We will update the portal as soon as something changes." 2. I scanned and uploaded 7 pages of documents when filing a claim. That should have been enough, but NO: Their website slowly, painfully, displays an image of each page. Then, you have to mark whether the page is a claim form or a diagnosis page. Then, you have to check a box indicating that the scan is precise and easy to read. I didn't give Embrace the lowest possible rating, because there isn't anything wrong with the actual insurance. The problem is the insensitive arrogance of a company that thinks your time is worth nothing.
Insurer: Embrace
By: Allen
Great
As Cosmo has gotten older we have had a couple major issues with him and aspca insurance was very helpful. It brings me comfort to know they will handle my claim well. And are very kind and considerate on the phone.
Insurer: ASPCA
By: Diane
I love your company.
Your insurance has helped me take care of ChrisC. Thank you so much.
Insurer: Nationwide
By: Samala
Wow, ASPCA has been a blessing when it came to having a dog that had seemed to get one illness after another.
I would recommend ASPCA to anyone with a pet. They have been kind, timely and send out wonderful information/tips on being a pet owner and illnesses that your pet may have.
Insurer: ASPCA
By: Kelly
Prompt handling of claims!
Claims have been handled promptly and smoothly which I very much appreciate.
Insurer: Nationwide
By: Katherina
Fast and easy claims!
I am shocked at how easy claims are to submit and at how fast claims are reviewed and approved. Thank you!
Insurer: Nationwide
By: Abbey
First time user
As a first time user of Pet Insurance I am quite satisfied with the product. We have had 3 visits to the vet recently and the claims process has been a piece of cake.
Insurer: Nationwide
By: Ben
We love Nationwide - great service, great response, most importantly covers our reproductive service & health testing needs!
We've been using Nationwide for approximately 8 months now and have been extremely pleased. We have their top plan which covers 90% of our vet bills/visits and are so grateful we are able to do our wellness/preventative treatments and tests in addition to addressing illness, injuries, issues. The mobile app makes it super easy to submit claims which are often paid within a week! We use several vet clinics and specialists and haven't had an issue receiving payouts for any of them. Our Rottweiler is an active performance dog sport competitor and Grand Champion Show Dog so the main reason we chose Nationwide was that they included our required OFA health testing and reproductive services such as semen collection/freezing as part of our plan. This is super important and the biggest reason we recommend Nationwide to every "dog person" we know. Thank you Nationwide for keeping our pup healthy and our minds at ease that our beloved dog is in great hands no matter who we choose as our care provider.
Insurer: Nationwide
By: Alexandra
Your product and claim submission is quick and easy
I love the Vitus Vet app and the claim submission process. It would be complimentary for the app to provide phone push notifications when claims are in review, complete, and/or ready for reimbursement.
Insurer: Nationwide
By: Matthew