Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service
Our Lilly was spayed and all I did was take the claim form to our vet and they did the rest. Claim was processed in a timely manner and the reimbursement was GREAT. Well worth the premiums and low deductible
Insurer: Nationwide
By: Deborah
I have a happy poodle thanks to Nationwide.
Thanks for your prompt payment of Chloe's two claims. The skin allergy is all better now. She has had rattlesnake aversion training and now with the anti-venom shots she will be well protected. I still keep an eye out for snakes but she learned quickly that they are "bad things" and to stay away.
Insurer: Nationwide
By: Marianne
Fast processing claims!
Nationwide takes care of claims very fast! I definitely recommend this insurance to my friends!
Insurer: Nationwide
By: woojeong
I can actually say in one word "Fantastic"!
You have always been great to work with. Great customer service and turnaround time. I appreciate you. Thank you.
Insurer: Nationwide
By: Theresa
Easy claim process!
Claims are super easy to submit, especially using the app. It took a while for my first claim to be processed, but the next two were pretty quick. Once I was due for a claim reimbursement, the check was processed and mailed quickly! So far, I'm very please with everything!
Insurer: Nationwide
By: Katie
Charlie’s Claim
Service was excellent
Insurer: Nationwide
By: Edward
I’m glad to have pet insurane
Really good service
Insurer: Nationwide
By: David
Strict policy review
My pup had diarrhea caused by a bacteria infection prior to policy. This led me to get insurance. Later she stopped eating and after an array of testing was diagnosed with IBD. They didn’t cover anything as they claimed it was a preexisting problem. My vet has the scientific evidence, wrote a letter explaining the different and even tried to call customer support to no avail. They also have fairly low max payout for most treatments so I never really get the full amount of the bills back.
Insurer: Nationwide
By: Kristin
User friendly and helpful pet insurance
My dog recently had a hurt leg/lameness that wouldn’t get better. Thus, I had several vet visits then xrays and meds. Thankfully Nationwide was able to help me with my vet visits during this worrisome time. Filing a claim is so easy and online access and direct deposit is user friendly.
Insurer: Nationwide
By: Rachel