Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide pet insurance does what it says it does.
My vets preventive care visit was covered and paid quickly. When my pet was poisoned by something she ate, Nationwide pet insurance covered the emergency care and clinic stay at 90%. It is simple to upload vet bills to Nationwide and reimbursement is made quickly.
Insurer: Nationwide
By: Lannette
Easy to use and there when you need them.
Nationwide has been great with helping with our claims and they respond quickly and fairly. I feel better knowing my pet is safe and I have the ability to take care of them if they get sick. Being unable to help a sick pet because of money is a tough choice that Nationwide helps make easier.
Insurer: Nationwide
By: Jeremy
Leave it alone.
Always easy to talk the people on the phone. We clarify issues together and up feeling a good conversation was had by both of us.
Insurer: ASPCA
By: Marilyn
Professional, friendly, informative, and easy to deal with. We are happy
We are very happy with your service. Always fair and pays very well with no hassle.
Insurer: Nationwide
By: Linda
I can not rate them highly enough, so easy to work with.
I can not rate ASPCA highly enough. Their customer service team is excellent, the few times I have called with questions they were so pleasant and helpful. Claims are so easy to submit and payments are always prompt. They even covered hydrotherapy which has been so helpful in my dog's recovery. 5 stars all around.
Insurer: ASPCA
By: Ashly
Healthy paws rocks!
My dog ended up having to have a tplo surgery. The claims processing was done so quickly I had the money in my account within 3 days. Filing the claim was extremely easy and quick. They made a very stressful time easier. After his surgery, he had some some complications and they process post claims quickly as well.
Insurer: Healthy Paws
By: Tina
Isn’t your pet worth it to care for him regardless of age?
Spoke with Billy he was polite and informative. Explained everything very well and answered all my questions. I have an 8
Insurer: Trupanion
By: Colleen
Excellent service as always.
Great service:). Always prompt and thorough.
Insurer: Nationwide
By: Jeanine
Excellent
No problems at any time when I call or submit a claim
Insurer: Nationwide
By: Kim