Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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The whole process is simple
The whole process is simple and coverage is great. My wife and I organize the local French bulldog meetup and have no reluctance to recommend Trupanion to other dog owners
Insurer: Trupanion
By: Michael
Trupanion covers more
Trupanion covers more than any other provider. They are responsive and easy to work with and deductibles are reasonable.
Insurer: Trupanion
By: Karen
Answered all my questions quickly
Carlos was great to chat with, very personable and knew his stuff. Answered all my questions and helped me to save money on my monthly premium.
Insurer: Trupanion
By: Sarah
I've always had positive interactions
I've always had positive interactions with Trupanion.
Insurer: Trupanion
By: Christine
Unprofessional.
Unprofessional. Avoided my calls and attempts for contacts multiple times. Did not cover something that 100% should have been covered.
Insurer: Trupanion
By: Harrison
I've always had positive interactions
I've always had positive interactions with Trupanion.
Insurer: Trupanion
By: Christine
I've always loved trupanion.
I've always loved trupanion. They have never tried to avoid a claim, as many other insurance companies try to do
Insurer: Trupanion
By: Gaynor
I've recommended Trupanion
As always, very happy with the speed and efficiency in which the claims are handled. I've recommended Trupanion to many pet owners.
Insurer: Trupanion
By: Kathleen
My claims are processed immediately
My claims are processed immediately upon receipt and my check is in my bank within a day or two after that. I am very happy with Trupanion and will highly recommend Trupanion to anyone.
Insurer: Trupanion
By: Jane
such a positive experience
My experience with Trupanion since I started 9 years ago, has been such a positive experience. I never have to worry about the decision if Winston needs care. It allows me to know that having Trupanion I am giving my pet the best life and never compromise if he needs anything. If Trupanion has a pet you cannot afford not to have Trupanion by your side.
Insurer: Trupanion
By: Jeanneth