Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Helpful under Stress!
Embrace has always been able to have a ready answer, and quick turnaround for any claims I have had over the years. Thank you! KT
Insurer: Embrace
By: Karen
Peace of Mind with Pet Insurance
Nationwide Pet Insurance has been great during the my dog's first year! It's so simple to enter claims through the app and get automatic reimbursement straight to my bank account.
Insurer: Nationwide
By: Nicole
Embrace does what they say they're going to do.
Embrace is very easy to work with and the customer service reps are knowledgable, responsive, and are empowered to make decisions, which shortens the process.
Insurer: Embrace
By: Christopher
The whole process is simple
The whole process is simple and coverage is great. My wife and I organize the local French bulldog meetup and have no reluctance to recommend Trupanion to other dog owners
Insurer: Trupanion
By: Michael
Trupanion covers more
Trupanion covers more than any other provider. They are responsive and easy to work with and deductibles are reasonable.
Insurer: Trupanion
By: Karen
Answered all my questions quickly
Carlos was great to chat with, very personable and knew his stuff. Answered all my questions and helped me to save money on my monthly premium.
Insurer: Trupanion
By: Sarah
I've always had positive interactions
I've always had positive interactions with Trupanion.
Insurer: Trupanion
By: Christine
Unprofessional.
Unprofessional. Avoided my calls and attempts for contacts multiple times. Did not cover something that 100% should have been covered.
Insurer: Trupanion
By: Harrison