Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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It's easy
It's easy to file a claim, and the reimbursement check comes promptly. Trupanion makes it easy to take good care of my pets.
Insurer: Trupanion
By: Marguerite
I've been extremely happy
I've been extremely happy with Trupanion's commitment to customer service, its fast turn-around on claims, and the coverage options.
Insurer: Trupanion
By: Trisha
It's easy to file a claim
It's easy to file a claim, and the reimbursement check comes promptly. Trupanion makes it easy to take good care of my pets.
Insurer: Trupanion
By: Marguerite
My claim was handled
My claim was handled promptly and it was very easy. Thank you!
Insurer: Trupanion
By: Michelle
Amazing.
Amazing. Hassle free, totally alleviated so much stress from a very stressful situation. I could not ask for an easier experience.
Insurer: Trupanion
By: Dareth
Fast and efficient
Fast, efficient and worry free. Could not be better at a unhappy moment.
Insurer: Trupanion
By: Joshua
Great Service!
Great Service! The hold time was too long though. You could improve on that part .
Insurer: Trupanion
By: Karen
Trupanion is outstanding to deal with.
Trupanion is outstanding to deal with. From the ease of the submission, to the compassionate voices and language in the correspondence to the acceptance of the guidance from the doctors and subsequent payments - my mind is eased greatly so I can focus on providing the best care for my fur baby.
Insurer: Trupanion
By: Sherri
Amazing.
Amazing. Hassle free, totally alleviated so much stress from a very stressful situation. I could not ask for an easier experience.
Insurer: Trupanion
By: Dareth
I wish medical insurance for humans was this easy
Trupanion has always made the experience easy and clear. I wish medical insurance for humans was this easy. Thank them for everything from my cat Renny to my dog Duchess and our sweet Ellie who sadly left us at the tender age of 2.
Insurer: Trupanion
By: Susan