Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Easy Peasy
Submitting a claim is very easy and payment is quick.
Insurer: Nationwide
By: Janet
Trupanion is truly wonderful to work with!
In the couple of years I've worked with Trupanion, I've only had great experiences. Each time I've called, I've always gotten through very quickly. All the customer service representatives have been extremely polite, helpful, and caring. They ask how my cat is doing and to give them a hug. Makes me smile. It's so easy to file a claim! I always get a quick response via email that the claim has been received as well as the final outcome of the claim. I really appreciate working with such a great company, my cats are like my kids and it's clear that those who work for Trupanion appreciate that special human/pet bond. Thank you!
Insurer: Trupanion
By: Robin
Solid Pet Insurance Company
I have three dogs, ages five thru 15. ASPCA is a good solid company and I will continue to keep my “pups” insured thru them. Their agents are very personable and eager to help. Filed claims however can take two to three weeks to get processed...
Insurer: ASPCA
By: Catherine
Has denied all medical claims
All submitted medical claims have been denied. When you call for information to buy the policy they make it sound like great deal.
Insurer: Nationwide
By: kelly
Oh my gosh, you guys are awesome, that was so nice of you to check on Snickers! It's is such a help to have help with his costs!
I'm so thankful to have you guys to help me with his expenses. It is so nice that you care enough to check on him! Thank you!
Insurer: Nationwide
By: Shelli
easy to work with and great coverage
Everything went well with the claims and it was easy and quick response times
Insurer: Nationwide
By: Karen
Duncan's mom loves Nationwide
Nationwide is the 3rd company I've had experience with regarding Bailee and the first for Duncan. It will definitely be the last and best for both. Easy to file claims and quick processing makes it easy to keep track of them.
Insurer: Nationwide
By: Nadine
Thank you
We love nationwide. Thank you for helping us with our furbaby.
Insurer: Nationwide
By: Shannon
Best insurance I acoukd ask for
Excellent service. Makes it easy to process via fax. Generally 30 day turnaround. Very grateful for this.
Insurer: Nationwide
By: Kathy
Experience is worth the money
We've had a good experience submitting claims (super easy) and getting reimbursed for our dog's (Odin) care. I've also had to call in once and the rep was super helpful in that he was able to help without escalation. He also seemed to genuinely care about our experience and it made me quite happy that Nationwide provides our insurance.
Insurer: Nationwide
By: John