Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Very Satisfied Customer!
Our dog was unexpectedly very sick in a very expensive way. I couldn't be more glad that we had Healthy Paws catastrophic, 80% coverage insurance. Based on my own experience with my human health insurance, I was expecting some push back from Healthy Paws as our bills continued to pile up. Instead, Healthy Paws quickly approved and reimbursed my claims, even checking in on my dog! What a great company. Would recommend to anyone.
Insurer: Healthy Paws
By: Meg
Trupanion is awesome!
My dog was diagnosed with cancer and needed surgery to remove. Trupanion gave a pre-approval within 48 hours. The Vet's staff filed for it. I never picked up a phone or sent an email. Trupanion's process was smooth and easy for all involved. I couldn't be more appreciative because being with my dog - not a bureaucracy - through this, and not stressing over a huge Vet and surgeon bill was awesome! Thanks to Trupanion!
Insurer: Trupanion
By: Doreen
I am extremely pleased with this pet insurance.
I am so happy to have Nationwide Insurance. Since Baxter was diagnosed with Addison's disease last year you have covered a substantial amount of my costs and it truly has helped. I have told many of my friends and family about your services. Thank you so much!!!
Insurer: Nationwide
By: Elaine
Thank you
I appreciate the response time in filling my insurance claim. Missy is doing well and I appreciate that your insurance company helped with expenses so I could focus on her recovery. I have been really happy with your company and use you for insurance needs on all my pets. Thank you for your help.
Insurer: Nationwide
By: FRENCH,
Great pet insurance
Great pet insurance. Easy to work and processed my claims quick. The agents I spoke with answered all my question they were very helpful. I recommend this let insurance.
Insurer: Nationwide
By: Patty
The worst insurance company ever.
Claims take forever to get back to you. When you call to inquire, you get it is still processing. Months will go by. I have been an insured since 2004. I’m seriously investigating other agencies. I have recommended nationwide to other people. They have all dropped nationwide because of poor service.
Insurer: Nationwide
By: Verónica
helpful with coding for claims takes a little while for your claim check
everyone told me to get Healthy Paws but so far I have been happy with Nationwide. They have tried to accommodate me as they can
Insurer: Nationwide
By: jodi
Great experience.
I had a great experience with submitting my claims for the first time. They processed the claims in a timely fashion.
Insurer: Embrace
By: Tracy
Love nationwide
We love nationwide! Great customer service and great coverage. It eases our minds when we have to take our boy to the vet knowing nationwide has our backs! Thanks nationwide!
Insurer: Nationwide
By: Megan
Claims, Sincere caring, best insurance company
My Rosie who is a morkie, just gave birth to 3 beautiful puppies. Nationwide was there for me through the pregnancy, the birth, and the small issues after the birth. I could have called them 24/7 they were never closed. Which was great at night or the weekend when my vet wasn't there. they listened to all my questions, helped me with such care and kindness, and called me to follow up to see how Rosie was doing. Who does that!!! I am so satisfied with all your help at nationwide, I wish I could find insurance like this for my own health insurance. Thank you to all of you that helped me get through Rosie's very intense and exciting time. The puppies are doing great and sooooooo cute. I am keeping all of them.
Insurer: Nationwide
By: Nancy